***Not an assignment*** As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL). you are been instructed by CEO, Dato' Dony Bernadi, to execute an intensive plan mprove the Quality and Reliability of service to JOL's customers. Prepare a thorough plan on how you going to apply the concept of QRM towards excellent Quality and Reliability services to the customers
***Not an assignment*** As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL). you are been instructed by CEO, Dato' Dony Bernadi, to execute an intensive plan mprove the Quality and Reliability of service to JOL's customers. Prepare a thorough plan on how you going to apply the concept of QRM towards excellent Quality and Reliability services to the customers
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
Problem 10DQ
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***Not an assignment***
As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL). you are been instructed by CEO, Dato' Dony Bernadi, to execute an intensive plan mprove the Quality and Reliability of service to JOL's customers. Prepare a thorough plan on how you going to apply the concept of QRM towards excellent Quality and Reliability services to the customers
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