Answer questions 1 & 2 INCIDENT ANALYSISGARY NELSONGary Nelson, supervisor of a small sales department, noticed that one of his industrial salesrepresentatives, Joey Hunter, had a problem. Among other signs, Hunter's sales had declined in thelast six months, although most other sales representatives regularly were exceeding their quotas.Nelson decided to try to boost his sales representative's performance by reminding him of the manyopportunities for satisfaction in a sales job.Nelson explained his actions as follows:I pointed out that in his customer's eyes he alone is the company. He could help his customer. Hecould show his ability and knowledge to many types of people. He has the opportunity through hisown efforts to help many types of people. He could support the people who make our products, toreward the stockholders, and to control his financial retum through his own know-how. He has theopportunity of testing his creative ideas, with immediate feedback about their value. He could meetconstantly changing conditions, so there is no boredom in his job. There is no quicker way to achievepersonal satisfaction than sales work.Questions :1. Comment on Nelson's approach in dealing with his sales representative.2. Suggest approaches for increasing Hunter'sa. Job satisfactionb. Job performancec. Job involvementd. Organizational commitment

Concept Of A Supervisor - Supervisor, is a person who is appointed to supervise the activities of…

Answered: INCIDENT ANALYSIS GARY NELSON Gary…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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SECTION B: CASE STUDY “Gerald was a 60-year-old man working as a salesperson in a hardware store with several younger co-workers, a few of whom consistently treated him with disrespect, making nasty comments about his being old, slow and "computer illiterate" because he was not very good with the online inventory system. At first, Gerald ignored the comments, but he rapidly grew tired of them. He politely, and privately, spoke to the most vocal of the younger employees, asking him to stop the needling, but the younger man told Gerald that he was being too sensitive and the bullying grew worse. Gerald eventually approached the store owner about the situation. The owner likes Gerald, but was unwilling to get involved with what he called "employee issues." Gerald noted that since many of the insults reference Gerald's age, they could constitute illegal workplace harassment. The store owner became defensive and continued to do nothing about…
References and citation please In August 2016, Ryan Lochte, the winner of 12 Olympic medals, publicly claimed that he wasbeing held up at gunpoint while competing at the Rio Olympic Games in 2016. CCTV later provedthat story was fabricated, resulting in a 10-month ban bestowed on Ryan Lochte. Use the following questions to guide your analysis of the Case Study above and to include thesuggested areas of analysis: 2. An analysis of the case which does the following(a) Defines crisis management and identifies the key phases of crisis management.(b) Discusses how public relations models are applicable to this sport setting and ways thatpublic relations is employed to manage media relations.(c) Appraises how the situation was managed by the athlete in the public sphere and how thesituation was managed, based on its successes or failures.
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Case: Dealing with Workplace Bullying Work-related responsibilities can be challenging for many employees, managers, and executives for numerous reasons. It is not uncommon for all of these people to face challenges in balancing personal and work-life demands, as well as extensive job demands. But the pressure can be increased when “bullying” by bosses or employees is present.Bullying in workplaces occurs when people are insulted, frightened, pressured strongly by comments, or face numerous other questionable actions by others. The occurrence of bullying is extensive, according to some surveys. For instance, of more than 50 million workers surveyed, about 37% of them said they had been bullied at work. Many of the incidents were by executives, managers, or supervisors who were their bosses. Examples of bullying by bosses included criticizing employees personally with insults or yelling, and making excessive demands. In a smaller study in San Francisco, 45% of 1,000 employees said they…
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8- Whistle blowing is a process to expose any kind of information or activity that is__________, __________ within an organization. Identify the appropriate option to fill the gap. a. illegal, unethical b. legal, ethical c. unlawful, virtuous d. lawful, moral
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CASE STUDY “Gerald was a 60-year-old man working as a salesperson in a hardware store with several younger co-workers, a few of whom consistently treated him with disrespect, making nasty comments about his being old, slow and "computer illiterate" because he was not very good with the online inventory system. At first, Gerald ignored the comments, but he rapidly grew tired of them. He politely, and privately, spoke to the most vocal of the younger employees, asking him to stop the needling, but the younger man told Gerald that he was being too sensitive and the bullying grew worse. Gerald eventually approached the store owner about the situation. The owner likes Gerald, but was unwilling to get involved with what he called "employee issues." Gerald noted that since many of the insults reference Gerald's age, they could constitute illegal workplace harassment. The store owner became defensive and continued to do nothing about the situation.…
SECTION B : CASE STUDY Whistle-Blowing and the Environment Katherine works as a clerk for Bio Chemist Services, a small toxic-waste disposal company. The company has a contract to dispose of medical waste from a local hospital. During the course of her work, Katherine comes across documents that suggest Bio Chemist has actually been disposing of some of this medical waste in a local municipal landfill. Katherine is shocked. She knows this practice is illegal. And even though only a small portion of the medical waste that Bio Chemist handles is disposed of this way, any amount at all seems a worrisome threat to public health. Katherine gathers the appropriate documents and takes them to her immediate superior, David. David says, “Look, I don't think that sort of thing is your concern, or mine. We're in charge of record keeping, not making decisions about where this stuff gets dumped. I suggest you drop it.” The next day, Katherine decides to go one step further and talk to Sophia…
SECTION B : CASE STUDY Whistle-Blowing and the Environment Katherine works as a clerk for Bio Chemist Services, a small toxic-waste disposal company. The company has a contract to dispose of medical waste from a local hospital. During the course of her work, Katherine comes across documents that suggest Bio Chemist has actually been disposing of some of this medical waste in a local municipal landfill. Katherine is shocked. She knows this practice is illegal. And even though only a small portion of the medical waste that Bio Chemist handles is disposed of this way, any amount at all seems a worrisome threat to public health. Katherine gathers the appropriate documents and takes them to her immediate superior, David. David says, “Look, I don't think that sort of thing is your concern, or mine. We're in charge of record keeping, not making decisions about where this stuff gets dumped. I suggest you drop it.” The next day, Katherine decides to go one step further and talk to Sophia…
n 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. “Not only did investigators impersonate board members, employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for CNet Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who had launched the quest to identify media sources in the first place.” The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…
Case Ethical Issues in Laboratory Management A colleague asks his friend, a technologist, for the results of his girlfriend's pregnancy test. The technologist obliged after telling his friend that he is doing him a big favor, and that he should not tell anyone that he told him, The test was positive. The laboratory manager was told about it through another employee. Issues and Questions to Consider: 5. What are the moral responsibilities of the laboratory manager? 6. How should the laboratory manager proceed?

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