It is a stage of the process that appears inefficient and causes the customer to wait longer. a. Distribution method b. Service delivery process O c. Service blueprint d. Bottleneck

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 59P
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It is a stage of the process that appears inefficient and causes the customer to wait longer.
a.
Distribution method
b. Service delivery process
O c. Service blueprint
O d. Bottleneck
Transcribed Image Text:It is a stage of the process that appears inefficient and causes the customer to wait longer. a. Distribution method b. Service delivery process O c. Service blueprint O d. Bottleneck
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