Janice Gould of Krebs Consulting is in the process of making a recommendation to a client regarding the corporate-wide purchase of an analytical software platform. She has made the following estimates on management’s most important performance criteria and has rated three Software packages across these criteria. Rating PerformanceCriterion FactorWeight SoftwareA SoftwareB SoftwareC Functionality 25 9 8 9 Vendor reliability 10 7 5 9 Compatibility withcurrentsystems 20 6 8 6 Maintenance & support 10 5 5 8 Total cost 25 4 8 5 Speed ofimplementation 10 8 4 7 a. Which software platform would you recommend?b. Assume that the client changes their mind and now argues that the maintenance and support criterion is already accounted for by the total cost criterion. Further, the client asks Ms. Gould to drop maintenance and support and add its factor weight to total cost. Will this client request alter the recommendation?
Janice Gould of Krebs Consulting is in the process of making a recommendation to a client regarding the corporate-wide purchase of an analytical software platform. She has made the following estimates on management’s most important performance criteria and has rated three Software packages across these criteria.
Rating | ||||
Performance Criterion |
Factor Weight |
Software A |
Software B |
Software C |
Functionality | 25 | 9 | 8 | 9 |
Vendor reliability | 10 | 7 | 5 | 9 |
Compatibility with current systems |
20 | 6 | 8 | 6 |
Maintenance & support | 10 | 5 | 5 | 8 |
Total cost | 25 | 4 | 8 | 5 |
Speed of implementation |
10 | 8 | 4 | 7 |
a. Which software platform would you recommend?
b. Assume that the client changes their mind and now argues that the maintenance and support criterion is already accounted for by the total cost criterion. Further, the client asks Ms. Gould to drop maintenance and support and add its factor weight to total cost. Will this client request alter the recommendation?
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