Karen Valdez is a call center agent of Ringing Telecom Company. She was one of the performing employees for the month of January to October. She constantly achieved her daily target sales and solved customer complaints with satisfaction. She's in giving her ideas, dislikes and likes to her co-workers and to her supervisor that causes her to some disagreements with her supervisor Ms. Linda Lindo. Since then, the Sales Specialist of Ringing Telecom Company didn’t favor her views on handling administrative tasks because the company claimed that Karen had some errors and mistakes in her reports. At the end of November, Ms. Linda conducted and used Graphic Rating Scale in evaluating her subordinates. Karen Valdez got 'Satisfactory Rating', that made Karen wondered why she was rated that way. Ms. Linda claimed that all she knew was to handle customer complaints, selling and some administrative tasks. However, in Karen's defence, she mentioned that Ms. Linda Lindo didn't inform her about the performance standards to achieve that's why she failed to perform some tasks as indicators in the evaluation. Ms. Linda defended that the key performance indicator was given to her during her orientation. Even if the system is well designed, human judgment is far from perfect and their weakness is an important factor behind the controversies associated with performance appraisals. What are the most common errors of raters? How these errors be avoided? sexpressive Given that situation, what evaluation process is needed to discuss with employees? Why? Why is it necessary to discuss the evaluation result with the employee?
Karen Valdez is a call center agent of Ringing Telecom Company. She was one of the performing employees for the month of January to October. She constantly achieved her daily target sales and solved customer complaints with satisfaction. She's in giving her ideas, dislikes and likes to her co-workers and to her supervisor that causes her to some disagreements with her supervisor Ms. Linda Lindo. Since then, the Sales Specialist of Ringing Telecom Company didn’t favor her views on handling administrative tasks because the company claimed that Karen had some errors and mistakes in her reports. At the end of November, Ms. Linda conducted and used Graphic Rating Scale in evaluating her subordinates. Karen Valdez got 'Satisfactory Rating', that made Karen wondered why she was rated that way. Ms. Linda claimed that all she knew was to handle customer complaints, selling and some administrative tasks. However, in Karen's defence, she mentioned that Ms. Linda Lindo didn't inform her about the performance standards to achieve that's why she failed to perform some tasks as indicators in the evaluation. Ms. Linda defended that the key performance indicator was given to her during her orientation. Even if the system is well designed, human judgment is far from perfect and their weakness is an important factor behind the controversies associated with performance appraisals. What are the most common errors of raters? How these errors be avoided? sexpressive Given that situation, what evaluation process is needed to discuss with employees? Why? Why is it necessary to discuss the evaluation result with the employee?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Transcribed Image Text:Karen Valdez is a call center agent of Ringing Telecom Company. She was one of
the performing employees for the month of January to October. She constantly achieved
her daily target sales and solved customer complaints with satisfaction. She's
in giving her ideas, dislikes and likes to her co-workers and to her supervisor that causes
her to some disagreements with her supervisor Ms. Linda Lindo. Since then, the Sales
Specialist of Ringing Telecom Company didn’t favor her views on handling
administrative tasks because the company claimed that Karen had some errors and
mistakes in her reports.
At the end of November, Ms. Linda conducted and used Graphic Rating Scale in
evaluating her subordinates. Karen Valdez got 'Satisfactory Rating', that made Karen
wondered why she was rated that way. Ms. Linda claimed that all she knew was to
handle customer complaints, selling and some administrative tasks. However, in
Karen's defence, she mentioned that Ms. Linda Lindo didn't inform her about the
performance standards to achieve that's why she failed to perform some tasks as
indicators in the evaluation. Ms. Linda defended that the key performance indicator was
given to her during her orientation.
Even if the system is well designed, human judgment is far from perfect and their
weakness is an important factor behind the controversies associated with
performance appraisals. What are the most common errors of raters? How these
errors be avoided?
sexpressive
Given that situation, what evaluation process is needed to discuss with employees?
Why?
Why is it necessary to discuss the evaluation result with the employee?
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