Nine steps to managing and improving quality. Arrange the steps from 1 to 9. Read the statement then choose the number that corresponds to it if you were to put it in sequence, the no-repeat answer for all.
Nine steps to managing and improving quality. Arrange the steps from 1 to 9. Read the statement then choose the number that corresponds to it if you were to put it in sequence, the no-repeat answer for all.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Nine steps to managing and improving quality. Arrange the steps from 1 to 9. Read the statement then choose the number that corresponds to it if you were to put it in sequence, the no-repeat answer for all.
- Start again - create an ongoing process of service process improvement
- Assess process performance using operational measures
- Identify root causes of quality gaps
- Control and continuously fine-tune and further improve the process
- Determine priority processes for improvement and redesign
- Identify performance shortfalls and quality gaps
- For priority processes set targets for customer satisfaction, defects, cycle time, and productivity improvements
- Improve process performance via service process redesign, avoid fail points, plan for service recovery
- Identify key elements of quality in priority service processes, and determine customer requirements and expectations
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