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- How important is it for managers to maintain and promote ethical behavior in dealing with qualityissues? Does your answer depend on the product or service involved?case study attached (no plagarism) (Apa citation) please answer the following questions: What are the most significant events in the story of how the plant survived because of its adoption of quality-based principles? SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing the plant under control would you categorize as strategic?The 14 points of Deming states that O a Quality improvement is merely done by the organization management . b. Quality improvement throughout the organization is diminished. C. All the operating forces should be put to work to improve quality. O d. All managers must be involved in conferences and lectures.
- 9. Explain the essential components of the ISO 9000-2015 quality systems standard.These concepts: (short concept)-Leadership. -Customer focus. -Commitment of people. -Focus on processes. -Improvement. -Evidence-based decision making. -Relationship management.Suppose you manufacture 10,000 wooden pencils perday. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of quality, tests, and so forth.Management: Operations/Production Management - Quality Management If "quality is free", why do managers recognize that an improvement program needs investment? A B C D O Reductions in prevention and appraisal costs lag behind investment in prevention. Zero defects is not possible. There is an inevitable worsening of quality during periods of change. It is never free.
- 1. The leader in the quality movement who recommended that organizations "eliminate numerical quotas for the work force and numerical goals for management.": A. Juran B. Ishikaw C. Crosby D. Feigenbaum E. Taguchi F. none of the above 2. The quality leader responsible for the term Total Quality Management (TQM): A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above 3. The quality leader most associated with the concept of robustness: A. Juran B. Ishikawa C. Crosby D. Feigenbaum TOTAL QUALITY MANAGEMENT-MBA EXAMINER:GATJoseph Juran created a “quality spiral” showing that eachelement of the business process, each function, not just theend product, is important. Describe how each of the following business process areas might impact quality: marketing,engineering, purchasing/sourcing, human resources, anddistributionWhich of the following are plan quality tools and techniques? (select all correct answers) Benchmarking Risk data quality analysis Flowcharting Cost-benefit analysis Cost of quality
- How can the below elements of total quality management be incorporated by Toyota, 1. Ethics - Ethics is the discipline concerned with good and bad in any situation. It is a two faceted subject represented by organizational and individual ethics. Organizational ethics establish a business code of ethics that outlines guidelines that all employees are to adhere to in the performance of their work. Individual ethics include personal rights or wrongs. 2. Integrity - Integrity implies honesty, morals, values, fairness, adherence to the facts and sincerity. The characteristic is what customers (internal or external) expect and deserve to receive. People see the opposite of integrity as duplicity. TQM will not work in an atmosphere of duplicity. It is possibly the most important element in TQM. It appears everywhere in an organization. Leadership in TQM requires the manager to provide an inspiring vision, make strategic directions that are understood by all and instil values that guide…quality control or quality control involves developing a system to ensurethat products and services are designed and manufactured to meet or exceed the requirements of whatthat was planned beforehand. In the dimension Quality is divided into three partsstarting from Input- Process- Output. Try to explain each indicator!(hint: please explain first the meaning and purpose of quality control. Thenexplain one by one starting the input how it affects quality control, thenprocess in quality control and the final output is whether it is in accordance withexpected quality)1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…
