For the purpose of enhancing quality, Deming proposed 10 points for management. * O False O True Customer focus is one of the seven principles of the ISO 9000:2015. * True O False
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- Which of the following best completes this sentence? The goal of quality control is to create defect-free products through activities such as testing. In contrast, quality assurance focuses on … a) Collecting metrics to help management monitor of the effectiveness of test and development activities. b) Selecting the development methodology and managing the development life cycle. c) The establishment and company templates, guidelines and standards. d) The software development process, not the software products being developed. e) Ensuring customer satisfaction by providing support for users and being responsive to user feedback.-Answer Problem 17.5 (a, b, & c) at the end chapter 17. Show all the steps in your responses to each of the four questions. As always, clearly each response (e.g., 17.5 (a); 17.5 (b); 17.5 (c) and show all steps taken to arrive at the answers. 17.5 A manufacturer of disk drives for notebook computers wants an MTBF of at least 50,000 hours. Recent test results for 10 units were one failure at 10,000 hours, another at 25,000 hours, and two more at 45,000 hours. The remaining units were still running at 60,000 hours. Determine the following: (A)Percentage of failures (B)Number of failures per unit-hour of operating time (C)MTBF at this point in the testingAccording to the 2011 Appelbaum et al. article, ‘Back to the future: revisiting Kotter’s 1996 change model’, which of the following is correct? Kotter’s model is based on many years of academic research. Kotter’s 8 steps were more significant in 1996 than in 2011. Kotter’s model should not be expected to guarantee success. Kotter cites many references in his book, Leading Change. Kotter’s model works in any change situation.
- A management concept under which all managers and employees at all stages of company operations strive toward higher standards and a reduced number of defective units is called: a. Continuous Improvement b. Total Quality Management (TQM) c. Theory of Constraints (TOC) d. Total Quality Control (TQC)Directions: For each of the following situations: a. indentify the independent variable/s b. name the dependent variable; and c. give the two attributes of each variable A study on customer's satisfaction based on the quality of food offered in fast foods.Which of the following is not a characteristic of nonfinancial performance quality indicators?a. They relate to physical processes and therefore focus attention on precise problem areas in needof attention.b. They can provide immediate feedback on whether quality-improvement efforts have succeededin improving quality.c. They are typically less expensive to obtain compared to cost-of-quality (COQ) data.d. They are predicted by a set of relevant financial indicators
- 1. The trading partners (such as suppliers, distributors and logistics service providers) are not part of the value stream of an organization. True False 2. A Total Quality Management (TQM) system systematically, sustainably and deliberately exposes hidden problems in an organization. True False 3. From a perspective of Statistical Process Control (SPC), a six-sigma process will have which of the following attributes? a) The USL and LSL will be separated by a distance of six sigma b) The process center will be aligned with the LSL c) The number of defects produced by the process will be 0.0018 parts per million d) All of the aboveQ1: Benefits are the reasons why customers will decide to buy the products. False True Q2: The three important elements in the production system are input, transformation of production process and output. False TrueYou harvest 50 tomatoes. You notice that the tomatoes vary in size and weight. If someof the tomatoes were exposed to extra sunshine or irrigation, this would be a commoncause variation. True or false?a. Trueb. FalseLO9-25. You mea
- Please explain all. 1.Which is not a factor that drives employees to participate in the process improvement? organizational stability types of people self-esteem & self-confidence organizational culture 2. When your organization needs to determine the cost of quality it should examine all but? labor cost preventive cost appraisal costs failure costs 3. ______- shapes the culture for process improvement. stability standardize Jidoka involvement 4. Well-chosen measures are simple and unambiguous and should be easy to use. A characteristic set of measures might include competing demands for attention a measure of outcomes strategic relevance the pain of disruption 5. A core value of process improvement is; selling process improvement as a way to lower cost true or falseAll of the following are examples of RID strategies except _________blank. Multiple Choice combining different steps of the design process, such as analysis and evaluation developing instruction around job aides using shortcuts, such as existing records, for needs assessment conducting separate analyses of training needs and learning outcomes9 - Which of the following is one of the values that a manager should determine in order to be effective in solving the problem? A) The importance of the jobB) EvaluationC) FeedbackD) Control criterionE) The value of the job