Management: Operations/Production Management - Quality Management If "quality is free", why do managers recognize that an improvement program needs investment? A B C D O Reductions in prevention and appraisal costs lag behind investment in prevention. Zero defects is not possible. There is an inevitable worsening of quality during periods of change. It is never free.

Management: Operations/Production Management - Quality Management If "quality is free", why do managers recognize that an improvement program needs investment? A B C D O Reductions in prevention and appraisal costs lag behind investment in prevention. Zero defects is not possible. There is an inevitable worsening of quality during periods of change. It is never free.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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