OEach day, a Fedts competitor processes approsimately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of erers during a S-day week (see the "FedEx: Measuring Service Performance box). These values are hypothetical and do not reflect any real companys actual performance Description Weight Number of Errors Complaints reopened 140 Damaged packages 10 18 International 1. 107 Invoice adjustments 277 Late pickup stops 205 Lost packages 10 Missed proof of delivery 22 Right date late 748 Traces 116 Wrong day late 13 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places Service Quality Indicator (SQI):

OEach day, a Fedts competitor processes approsimately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of erers during a S-day week (see the "FedEx: Measuring Service Performance box). These values are hypothetical and do not reflect any real companys actual performance Description Weight Number of Errors Complaints reopened 140 Damaged packages 10 18 International 1. 107 Invoice adjustments 277 Late pickup stops 205 Lost packages 10 Missed proof of delivery 22 Right date late 748 Traces 116 Wrong day late 13 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places Service Quality Indicator (SQI):

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter10: Introduction To Simulation Modeling

Section: Chapter Questions

Problem 41P: At the beginning of each week, a machine is in one of four conditions: 1 = excellent; 2 = good; 3 =...

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