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Imagine that you are the manager of a housekeeping service. Specifically describe how you would use the concepts of (1) scope of the firm, (2) horizontal integration, and (3) vertical integration to build and achieve a competitive advantage over rival housekeeping services.
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- When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.Porter’s five forces is an analysis strategy for an organization's business environment and is used to identify an organization's competitive positions. Strategic planning managers, marketing managers, sales managers and supply chain managers commonly use this technique when looking at the competitive advantage. Looking at your competitive advantage is important to aligning the operational needs with the business strategies. Scenario You’ve spent the past few weeks analyzing the organization Morgan Stanley, and have learned about its organizational needs. Your next project as manager is to develop a proposal for how the organization can align their operational needs with the organization’s business strategies. This proposal needs to include an analysis so the executive level can understand the past in order to improve the future of the organization.1. What steps does Nordstrom take to implement its strategy providing outstanding customer service? According to the text, are there any actions or steps that are discussed in the text that Nordstrom does not implement?2. How do these activities enable Nordstrom to reduce the gaps between perceived service and customer expectations?3. What are the pros and cons of Nordstrom’s approach to developing a competitive advantage through customer service?4. Can Nordstrom’s philosophy of customer service be used businesses other than retail service businesses? Educational institutions? Lower end retailers like Walmart, Target, or Steinmart or Kohls? –5. Why or why not? If not, how could these retailers improve their customer service and relations, give examples—6. Discuss the inventory policies of Nordstrom to that of other department or retail stores. Does this policy impact customer service?
- What type of management system would support the creation, organization and dissemination of business knowledge to staff throughout a company. a.Management information system. b.Strategic information system. c.Knowledge management system. d.Executive management system. Two concepts that shape much of the strategy that companies employ are: a.Value chain analysis and applying the five forces model. b.Applying the forces model and an integrated approach. c.Value chain analysis and having a competitive advantage. d.Applying the five forces model and having a competitive advantage. Profit and loss analysed by a company would need to access current sales figures and not access past sales figures from several years ago. What kind of information would this be? a.Information that is valid b.Information that is reliable. c.Information that is accurate. d.Information that is timely.25 - Which of the following describes the organization's plans for what to do, how to compete successfully, and how to attract customers to achieve its goals? a) Procedure B) Mission c) Policy D) Strategy e) Tactics1. ________ typically deal with tactical issues, which tie strategy to day-to-day operations. A. Executives (vice presidents) B. Employees C. Managers (directors) D. Supervisors 2. ________ issues deal with day-to-day issues. A. Tactical B. Operational C. Strategic D. None of these 3. Customer loyalty: A. Is an employee's obligation to consistently support a company B. Gauges how happy your customers are with your good or service C. Is an important element of poor quality and customer service D. None of these
- Does every company have to cascade the balanced scorecard to lower levels of organization? If they do, for how many levels the cascading needs? What is the basis an organization to do cascading balanced scorecard to more levels low (lowest)?What is the relationship among corporate-, business-, and functional-level strategies, and how do they create value for an organization? Explain it with an exampleUsing one classic, one modern, and one radical approach to determine system needs during analysis. When do you believe each of the strategies you compared would be most beneficial, and what are the disadvantages of each technique?
- Non-financial performance indicators Identifying the critical success factors of a business is a key element in determining the non-financial performance indicators. Select an organization that you are familiar with, define the organization’s objectives, and identify two (2) critical success factors, and recommend one non-financial performance indicator, which must be measurable (expressed in a numerical formula). Note: the organization could be a business, a restaurant, a shop, a school club, as long as the organization’sobjectives are clear.FACTS: N Bank, with nearly 150 branches (from Napa Valley, California, to Seattle, Washington) and 8.3 billion in assets, is committed to creating and maintaining a corporate culture that provides excellent customer service. A key component of the bank’s overall retail strategy is its “universal associate” program (that is what N Bank calls its employees). At N Bank, each universal associate is trained to perform every banking task. A teller can take a loan application, and a mortgage officer is able to assist a customer in opening a safe-deposit box. A significant side benefit of this culture is that N's employee turnover is one-half the industry average. Another benefit is that employee boredom is reduced by performing multiple tasks daily. An employee’s workday varies based on which departments are slow and/or busy. In contrast, at a typical bank, employees specialize in certain tasks; thus, employees often have an “it’s not my job” mentality. N Bank’s employees are empowered to…Management's criteria in relation to the purpose, vision and strategy... Select one: a. It is characterised by a conservative vision and strategy. b. An organisation is characterised by having a purpose common to the sector's competition. c. Understanding the ecosystem, own capabilities and key challenges.