What type of management system would support the creation, organization and dissemination of business knowledge to staff throughout a company. a.Management information system. b.Strategic information system. c.Knowledge management system. d.Executive management system.
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What type of management system would support the creation, organization and dissemination of business knowledge to staff throughout a company.
Two concepts that shape much of the strategy that companies employ are:
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- 6. Which of the following is not identified as a strategy common to many successful service providers? Close coordination between the marketing and operations a b. The exploitation of information to generate new business A project-oriented organizational structure d. Redirection of the strategic service vision inward to focus on employees1. ________ typically deal with tactical issues, which tie strategy to day-to-day operations. A. Executives (vice presidents) B. Employees C. Managers (directors) D. Supervisors 2. ________ issues deal with day-to-day issues. A. Tactical B. Operational C. Strategic D. None of these 3. Customer loyalty: A. Is an employee's obligation to consistently support a company B. Gauges how happy your customers are with your good or service C. Is an important element of poor quality and customer service D. None of theseWhat does the following mean? Please explain. “It many be that not just a few resources and capabilities enable a firm to gain a competitive advantage but that literally thousands of these organizational attributes, bundled together, generate such advantage”
- 1. A supermarket is looking to implement a decision support system, however management remains unconvinced of the possible benefits of this investment to the company. As the new IS Manager, justify the benefits of this system. 2.. Strategic Information Systems can be considered as one of the competitive advantages of a business. True or False? Justify using three (3) examplesA manager of operations was caught as stating, "My boss never listens to me; all he wants from me is to avoid causing disruptions. The capital I need to grow my firm is limited."a. Does the firm have an operational plan?b. What action should be taken?- Business Model is in tabular form is shown and 10 discussed in class. Explain Business Model in words mentioning a] Organizational Function/Process/Department b] Management process -POIC c] 10 Critical and strategic decision areas and 3 flows of SCM Comment if these critical areas and flows of SCM are present in all departments d] Create a relationship (in hierarchy form] between Activities – Operations - System e] comment- How Understanding of this relation can bring the operational excellence
- what will happen to the performance metrics if we are able to substantially increase the volume of offerings by some newer methods> -we will be able to charge a better premium in the market for our product/services -The deliver cost of our product will come down, increasing our propensityto be profitable in operations -we will discover more defects in the operations -we will miss our delivery commitments more often than beforePLEASE ANSWER ALL OF THE FOLLOWING ITEMS TRUE OR FALSE 10. A Properly constructed Balanced Scorecard tells the story of a business unit’s strategy.11. Strategy is about selecting the set of activities in which the organization will excel to create asustainable difference in the marketplace.12. The vision and mission statement set the general direction for the organization.Suppose you are a Marketing Manager of a 5-star Hotel located in Baguio City, Philippines. You are tasked to perform a SWOT analysis to know what are factors expected to affect the company's operations. Examine each situation and identify whether it is a Strength, a Weaknesses, an Opportunity, or a Threat to your company. Answer: S. If the situation refers to a Strength W. If the situation refers to a Weakness O. If the situation refers to an Opportunity T. If the situation refers to a Threat ___1. Excellent staff who are highly trained and very customer attentive. ___2. Business taxes will increase by 3% next year. ___3. The present promotional activities have a great appeal to customers. ___4. Some employees have problems dealing with arrogant customers who give out unfavorable comments. ___5. Sometimes overlook financial issuances of check and deposited cash. ___6. hotel rates are high which contradicts to the company's positioning of "Premium Quality Services at an Affordable…
- Write an essay of a minimum of 800 and a maximum of 1 000 words (1 ½ - 2 pages) on the following:1. Explain the following customer service perspectives in relation to Nkukhu Box business and decide which perspective would be the best for the business.a. A process view of customer service,b. A systemic view of customer service.2. Analyse any two of the following elements of customer service as they apply to the Nkukhu Box business. a. Pre-transaction elements,b. Transaction elements,c. Post-transaction elementsPolicies, rules, procedures and regulations are required in the firm. Explain theirsignificant effects on the operations of the firms?((600-700words)“Strategy is all talk, no action. Every company is certain it has a rock-solid strategy (see, it’s right there in the company newsletter!). But going from paper to execution is where most companies fail—nine out of 10, to be exact, according to Robert Kaplan and David Norton, who in 1990 developed the Balanced Scorecard concept—a set of measures to track customers, internal processes, learning and growth.Kaplan: “Let’s use Mobil [a Balanced Scorecard client] as an example.At the highest level, they have their mission statement:To offer the number-one buying experience for consumers when they purchase gasoline.The next level would be the vision:To become the most profitable integrated oil and gas refining marketing company.The specifics when you get in the financial perspective are,• we will grow revenue 2 percent faster than the industry average.• we will get an increasing share of our revenue from non-gasoline products and services. Now you’re getting very specific. The customer piece…