one aspect of ethical business management entails customer responsiveness. Discuss where, within an organization, does customer-responsive culture originate? Also discuss how you would go about creating a customer-responsive culture in an organization that has been non-responsive to customers for a long time. How would you ensure this customer-responsive culture continues and does not die down?

one aspect of ethical business management entails customer responsiveness. Discuss where, within an organization, does customer-responsive culture originate? Also discuss how you would go about creating a customer-responsive culture in an organization that has been non-responsive to customers for a long time. How would you ensure this customer-responsive culture continues and does not die down?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter11: Managing Change And Innovation

Section: Chapter Questions

Problem 1ED

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