Overbooked: The Housekeeping PerspectiveIt is no secret that in all hotels, the director of housekeeping must be able to react quickly andefficiently to any unexpected circumstances that arise. Stephen Card, executive housekeeperat the Regency Suite Hotel, usually starts his workday at 8:00 A.M. with a department meeting.These morning meetings help him, and the employees, to visualized their goals for the day. Onhis particular busy day, Card arrives at work and is told that three housekeepers have called insick. This is a serious challenge for the hotel because it is overbooked and has all of its 400rooms to service.Question:What should Stephen Card do to maintain standards and ensure that all the guest rooms areserviced?

Concept Of Housekeeping In A Hotel - Housekeeping, in a hotel, is a concept, which can be said as a…

Answered: Overbooked: The Housekeeping…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter10: Designing Organization Structure

Section: Chapter Questions

Problem 3ED

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