Problem no. 1 An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. Using the data, make a check sheet for the problem types for each customer type, and then construct a Pareto diagram for each type of customer. Which from among the reasons for 41 service calls should the repair department make more of their response and action. Why?
Problem no. 1 An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. Using the data, make a check sheet for the problem types for each customer type, and then construct a Pareto diagram for each type of customer. Which from among the reasons for 41 service calls should the repair department make more of their response and action. Why?
Chapter1: Making Economics Decisions
Section: Chapter Questions
Problem 1QTC
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Problem no. 1
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
- Using the data, make a check sheet for the problem types for each customer type, and then construct a Pareto diagram for each type of customer.
- Which from among the reasons for 41 service calls should the repair department make more of their response and action. Why?
Transcribed Image Text:Key Problem type:
N = Noisy
F = Equipment failure
W = Runs warm
0 = Odor
Customer type:
C = Commercial customer
R= Residential customer
Job
Problem/
Job
Problem/
Job
Problem/
Number
Customer Type
Number
Customer Type
Number
Customer Type
301
F/R
315
F/C
329
302
O/R
316
330
NR
303
N/C
WIC
317
331
VR
304
NR
318
N/R
332
W/R
305
W/C
319
333
306
NR
320
F/R
334
307
F/R
321
F/R
335
308
N/C
322
OR
336
W/R
309
W/R
323
F/R
337
310
NR
324
N/C
338
O/R
311
NR
325
F/R
339
F/R
312
F/C
326
OR
340
VR
313
NR
327
W/C
341
314
W/C
328
O/C
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