QuestionA.Briefly explain how stress and time management can negatively affect customersatisfaction. Use TWO (2) examples to support your answer.B.Explain FOUR (4) attributes of a professional service personnel.C."Teamwork and self-concept are deemed very important in facilitating efficiency andeffectiveness in a highly service-based organisation."i. Define 'teamwork' and 'self-concept'.ii. Explain the importance of teamwork in a hotel's spa.

Customer satisfaction is the evaluation of customers' happiness after availing a service or product.…

Answered: Question 4 A. Briefly explain how…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Q- Help Mr. Mohammed to understand the meaning of sourcing? (At least 100 words)
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2- A key activity that a sales manager might do in a typical month is making sales calls with a salesperson. The main reason for this is to: a. Look for a reason to fire the salesperson. b. Use joint sales calls as a training and coaching tool c. Establish the sales manager as the account lead d. Observe how the salesperson manages expense account
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