Q7: Read the scenario provided below. What is the nature of conflict between Charlotte and Mercedes? (Why do they have a conflict?) Charlotte and Mercedes both work at the Portland Furniture Mart-a large discount furniture retailer. Charlotte is a salesperson on the floor, and Mercedes is the company credit manager. The two women have known each other for years and have much in common: they live within two blocks of each other, and their oldest daughters attend the same middle school and are best friends. If Charlotte and Mercedes had different jobs, they might be best friends themselves, but they are constantly fighting battles with each other. Charlotte's job is to sell furniture, and she does it well. But most of her sales are made on credit. Because Mercedes' job is to make sure the company minimizes credit losses, she regularly has to turn down the credit application of a customer with whom Charlotte has just closed a sale. It's nothing personal between the women; the requirements of their jobs just bring them into conflict.

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
icon
Related questions
Question

Make sure there is no plagarism.

Q7: Read the scenario provided below. What is the nature of
conflict between Charlotte and Mercedes? (Why do they have a
conflict?)
Charlotte and Mercedes both work at the Portland Furniture
Mart-a large discount furniture retailer. Charlotte is a
salesperson on the floor, and Mercedes is the company credit
manager. The two women have known each other for years and
have much in common: they live within two blocks of each other,
and their oldest daughters attend the same middle school and are
best friends. If Charlotte and Mercedes had different jobs, they
might be best friends themselves, but they are constantly fighting
battles with each other. Charlotte's job is to sell furniture, and she
does it well. But most of her sales are made on credit. Because
Mercedes' job is to make sure the company minimizes credit
losses, she regularly has to turn down the credit application of a
customer with whom Charlotte has just closed a sale. It's nothing
personal between the women; the requirements of their jobs just
bring them into conflict.
Transcribed Image Text:Q7: Read the scenario provided below. What is the nature of conflict between Charlotte and Mercedes? (Why do they have a conflict?) Charlotte and Mercedes both work at the Portland Furniture Mart-a large discount furniture retailer. Charlotte is a salesperson on the floor, and Mercedes is the company credit manager. The two women have known each other for years and have much in common: they live within two blocks of each other, and their oldest daughters attend the same middle school and are best friends. If Charlotte and Mercedes had different jobs, they might be best friends themselves, but they are constantly fighting battles with each other. Charlotte's job is to sell furniture, and she does it well. But most of her sales are made on credit. Because Mercedes' job is to make sure the company minimizes credit losses, she regularly has to turn down the credit application of a customer with whom Charlotte has just closed a sale. It's nothing personal between the women; the requirements of their jobs just bring them into conflict.
Expert Solution
steps

Step by step

Solved in 2 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Business
Understanding Business
Management
ISBN:
9781259929434
Author:
William Nickels
Publisher:
McGraw-Hill Education
Management (14th Edition)
Management (14th Edition)
Management
ISBN:
9780134527604
Author:
Stephen P. Robbins, Mary A. Coulter
Publisher:
PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract…
Spreadsheet Modeling & Decision Analysis: A Pract…
Management
ISBN:
9781305947412
Author:
Cliff Ragsdale
Publisher:
Cengage Learning
Management Information Systems: Managing The Digi…
Management Information Systems: Managing The Digi…
Management
ISBN:
9780135191798
Author:
Kenneth C. Laudon, Jane P. Laudon
Publisher:
PEARSON
Business Essentials (12th Edition) (What's New in…
Business Essentials (12th Edition) (What's New in…
Management
ISBN:
9780134728391
Author:
Ronald J. Ebert, Ricky W. Griffin
Publisher:
PEARSON
Fundamentals of Management (10th Edition)
Fundamentals of Management (10th Edition)
Management
ISBN:
9780134237473
Author:
Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:
PEARSON