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Refer to the flow chart above about Self Service Supermarket transaction flow (as a big picture), as their consultant, you must give suggestions about their sustainability in the COVID 19 era and the New Normal era based on the balanced scorecard. This will be a big change in the supermarket’s business operation and also will affect their financial. Note: You can use flowchart to explain your answer.

Refer to the flow chart above about Self Service Supermarket transaction flow (as a big picture), as their consultant, you must give suggestions about their sustainability in the COVID 19 era and the New Normal era based on the balanced scorecard. This will be a big change in the supermarket’s business operation and also will affect their financial. Note: You can use flowchart to explain your answer.

Principles Of Marketing
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Refer to the flow chart above about Self Service Supermarket transaction flow (as a big picture), as their

consultant, you must give suggestions about their sustainability in the COVID 19 era and the New

Normal era based on the balanced scorecard. This will be a big change in the supermarket’s business

operation and also will affect their financial.

Note: You can use flowchart to explain your answer.

Customer Cashier Start Pick the groceries No No Quality? Scan the product barcode to the cart Store the data done? Yes Display Groceries product and price list at screen check out at cashier (self service) check the groceries and price list confirmed? No Yes Pay with credit card/ e-Wallet/ other e- Payments Transaction and Product Receipt Transaction end end
Transcribed Image Text:Customer Cashier Start Pick the groceries No No Quality? Scan the product barcode to the cart Store the data done? Yes Display Groceries product and price list at screen check out at cashier (self service) check the groceries and price list confirmed? No Yes Pay with credit card/ e-Wallet/ other e- Payments Transaction and Product Receipt Transaction end end
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