Relationship proneness, relational norms, and emerging markets are all examples of... A. Determinants of a customer's relationship orientation B. Positive impacts a company can have on customer relationships C. Relationship management tactics companies can use to build stronger relationships D. Types of relationships a company can have with those in its market.

Relationship proneness, relational norms, and emerging markets are all examples of... A. Determinants of a customer's relationship orientation B. Positive impacts a company can have on customer relationships C. Relationship management tactics companies can use to build stronger relationships D. Types of relationships a company can have with those in its market.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 2OTJVC

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Ms. Maryam attended an interview for the post of Sales Manager at Nizwa Aluminum and was asked by the general manager to identify which approach will help develop a strong trust between a sales manager and sales team? a. Constant disagreement on product strategies b. Constant recognition and motivation of salespeople's accomplishments c. Not allowing salespersons to contribute ideas d. Not showing support to the sales team Clear my choice
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The manager of a team responsible for developing marketing materials recognized that the work of his team had to improve in quality. While he wanted his team to be cohesive, he did not want it to be overly cohesive. Which of the following statements best explains why the manager worried that his team would become too cohesive? A. The manager did not want cohesiveness to prevent deviance B. The manager did not want group cohesiveness to diminish attention from organizational objectives C. The manager did not want his team to over-achieve as a result of cohesiveness D. The manager did not want the team members to become friends E. The manager wanted cohesiveness to diminish attention from organizational objectives.
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