Scenario 1: The Restaurant You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There are even other customers who are waiting to get seated. One of your staff, Raphael, called your attention that Bea (another staff) is taking too long talking to a customer every time she serves them. Because of this, other employees take time to talk to their customers as well so they’ll serve less people. This caused a delay in the service. When you are about to call the attention of Bea regarding the matter, you’ve noticed that her customer is one of your VIP customers. QUESTION 1: How will you manage the conflict in this situation

Scenario 1: The Restaurant You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There are even other customers who are waiting to get seated. One of your staff, Raphael, called your attention that Bea (another staff) is taking too long talking to a customer every time she serves them. Because of this, other employees take time to talk to their customers as well so they’ll serve less people. This caused a delay in the service. When you are about to call the attention of Bea regarding the matter, you’ve noticed that her customer is one of your VIP customers. QUESTION 1: How will you manage the conflict in this situation

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter10: Designing Organization Structure

Section: Chapter Questions

Problem 3ED

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Scenario 1: The Restaurant You are a manager of a restaurant. It was Saturday evening and the restaurant is full of customers. There are even other customers who are waiting to get seated. One of your staff, Raphael, called your attention that Bea (another staff) is taking too long talking to a customer every time she serves them. Because of this, other employees take time to talk to their customers as well so they’ll serve less people. This caused a delay in the service. When you are about to call the attention of Bea regarding the matter, you’ve noticed that her customer is one of your VIP customers. QUESTION 1: How will you build an effective team after this incident?
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