Scenario: John used the AirBnB platform to book a condo for his staycation with his family on Dec 17 in Cebu, but due to the typhoon Odette, he had to cancel on Dec 16. Because the cancellation was done within 48 hrs, he's no longer eligible for a full refund. He also missed to file a claim within 14 days due to power outage and loss of internet connection caused by the typhoon. 1. Identify the problems with Airbnb’s current refund process. 2. Provide at least three possible solutions and include the pros and cons for each suggested solution then choose the best solution based on your assessment. 3. What are the pros and cons of the current policy versus your proposed solution?

Scenario: John used the AirBnB platform to book a condo for his staycation with his family on Dec 17 in Cebu, but due to the typhoon Odette, he had to cancel on Dec 16. Because the cancellation was done within 48 hrs, he's no longer eligible for a full refund. He also missed to file a claim within 14 days due to power outage and loss of internet connection caused by the typhoon. 1. Identify the problems with Airbnb’s current refund process. 2. Provide at least three possible solutions and include the pros and cons for each suggested solution then choose the best solution based on your assessment. 3. What are the pros and cons of the current policy versus your proposed solution?

Purchasing and Supply Chain Management

6th Edition

ISBN:9781285869681

Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

ChapterC: Cases

Section: Chapter Questions

Problem 5.4SA

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