Statistics and Probability The Fast Shop Market checkout counter is a single-server queuing system with the following characteristics: (1) An infinite calling population (2) A FIFO queue discipline (3) Poisson arrival rate (4) Exponential service times By past experience, we know that 24 customers arrive the checkout counter per hour and 30 customers can be checked out per hour. Determine the following items. If a new employee is hired, customers can be served in less time, 40 customers can be served per hour. Assume the arrival rate remain unchanged. Determine the following items. (c) On average, how many customers are there in queue? (d) Average time in the system per customer. (e) Probability that the server will be busy and the customer must be wait.
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How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?Doña Blanca plans to open a small car wash and must decide how much space to allocate to waiting cars. She estimates that customers will arrive randomly (Poisson process) at an average rate of 1 every 4 minutes, unless the waiting area is full, in which case the arriving customers will take their car elsewhere. The total time attributable to washing a car has exponential distribution with mean 3 minutes. Compare the fraction of potential customers lost due to lack of waiting space if a) 2 and b) 4 spaces (in addition to the wash location) are provided.Neve Commercial Bank is the only bank in the town of York, Pennsylvania. On a typical Friday, an average of 10 customers per hour arrive at the bank to transact business. There is currently one teller at the bank, and the average time required to transact business is 4 minutes. It is assumed that service times may be described by the negative exponential distribution. If asingle teller is used, find:a) The average time in the line.b) The average number in the line.c) The average time in the system.d) The average number in the system.e) The probability that the bank is empty.f)CEO Benjamin Neve is considering adding a second teller (who would work at the same rate as the first) to reduce the waiting time for customers. A single line would be used, and the customer at the front of the line would go to the first available bank teller. He assumes that this will cut the waiting time in half. If a second teller is added, find the new answers to parts (a) to (e).
- Neve Commercial Bank is the only bank in the town of York, Pennsylvania. On a typical Friday, an average of 10 customers per hour arrive at the bank to transact business. There is currently one teller at the bank, and the average time required to transact business is 4 minutes. It is assumed that service times may be described by the negative exponential distribution. If asingle teller is used, find:a) The average time in the line.b) The average number in the line.c) The average time in the system.d) The average number in the system.e) The probability that the bank is empty.CEO Benjamin Neve is considering adding a second teller (who would work at the same rate as the first) to reduce the waiting time for customers. A single line would be used, and the customer at the front of the line would go to the first available bank teller. He assumes that this will cut the waiting time in half. If a second teller is added, find the new answers to parts (a) to (e).4.) The DMV Licensing office has a single line for customers waiting for the next available clerk. There are two clerks who work at the same rate. On average customers arrive every 8 minutes and the average service rate is 5 per hour for each of the two clerks. The arrival rate of customers follows a Poisson distribution, while the service time follows an exponential distribution. a.) What percentage of the total available service time is being used? b.) Due to Covid restrictions, only two customers are allowed in the office at the same time. What percent of the time will there be customers waiting outside?Determining the Number of ServersIn the service department of the Glenn-Mark Auto Agency, mechanics requiring parts for auto repair or service present their request forms at the parts department counter. The parts clerk fills a request while the mechanic waits. Mechanics arrive in a random (Poisson) fashion at the rate of 40 per hour, and a clerk can fill requests at the rate of 20 per hour (exponential).If the cost for a parts clerk is $30 per hour and the cost for a mechanic is $60 per hour, determine the optimum number of clerks to staff the counter. (Because of the high arrival rate, an infinite source may be assumed.)
- 5. The DMV Licensing office has a single line for customers waiting for the next available clerk. There are two clerks who work at the same rate. On average customers arrive every 8 minutes and the average service rate is 5 per hour for each of the two clerks. The arrival rate of customers follows a Poisson distribution, while the service time follows an exponential distribution. d.) Because the state has received less than expected tax receipts, the DMV is thinking of cutting one position. Is this a good idea? Why?Neve Commercial Bank is the only bank in the town of York, Pennsylvania. On a typical Friday, an average of 10 customers per hour arrive at the bank to transact business. There is currently one teller at the bank, and the average time required to transact business if 4 minutes. It is assumed that service times may be described by the negative exponential distribution. If a single teller is used, find: 1. The average time in line 2. The average number in the line 3. The average time in the system 4. The average number in the system 5. The probability that the bank is empty 6. CEO Benjamin Neve is considering a second teller (who would work at the same rate as the first) to reduce waiting time for customers. A single line would be used, and the customer at the front of the line would go to the first available bank teller. He assumes that this will cut the waiting line in half. If the second teller is added, find the new answers to #1 through 6.A grocery store checkout counter operates with a single server to process customertransactions. Customers arrive at the counter with an average rate of 20 customers perhour, following a Poisson distribution. The average service time per customer is 2.5minutes, following an exponential distribution. Calculate the following performancemeasures for the checkout counter: a. Average time a customer spends in the system (waiting time + service time).b. Probability that the server is idle (not serving any customer).c. Determine the probability that there will be exactly two customers in the system(both in the queue and being served) at any given moment. What does thisprobability indicate about the checkout counter's efficiency in handling customerflow?d. Discuss how the probability in part f above might change if the average servicetime per customer increases or decreases.
- Jobs arrive randomly at a particular assembly plant; assume that the arrival rate is five jobs per hour. Service times (in minutes per job) do not follow the exponential probability distribution. Two proposed designs for the plant’s assembly operation are shown: SERVICE TIME SERVICE TIME DESIGN MEAN STANDARD DEVIATION A 5.5 2.75 B 4 0.6 A.What is the service rate in jobs per hour for each design?b. For the service rates in part (a), what design appears to provide the best oR fastest service rate?c. Use the M/G/1 model to compute the operating characteristics for each design.i. The average number of customers in the waiting lineii. The average number of customers in the system.iii. The average time a customer spends in the waiting line (in hours)(10 Points) Eat well is a small drive through fast food restaurant, staffed by anefficient employee John, is located in a super mall area. Customers arrive at thecounter at an average of one every 15 minutes, and the customer arrival followsa Poisson distribution. John takes at most 10 minutes to process each foodorder.a) What is average number of customer being served at any time?b) The expected number of customers waiting to be served.c) Compute the average time customer wait in the system.d) Compute the average time customer wait in the line.e) What percentage of time is John Idle?The following data has been collected on the number of customers seen to arriveto a museum in a succession of 5-minute intervals: 5, 1, 3, 7, 5, 5, 6, 7, 5, 7, 4, 8, 1,5, 2, 3, and 5. Estimate the squared coefficient of variation of the arrival process. Ifthis data was known to come from a Poisson process, what would be your estimateof l, the rate of customer arrivals?
