Suppose that the operations in a post office can be defined as M/M/3 queueing system, which means we have 3 clerks. Customers arrive at the rate of λ = 12 and get the service at the rate of μ = 3. The number of people in the system can be at most 5. Find  : a) What is the average time spent in the system by a customer? b)  What is the average time spent in the queue by a customer?

Mathematics For Machine Technology
8th Edition
ISBN:9781337798310
Author:Peterson, John.
Publisher:Peterson, John.
Chapter59: Areas Of Rectangles, Parallelograms, And Trapezoids
Section: Chapter Questions
Problem 79A
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Suppose that the operations in a post office can be defined as M/M/3 queueing system, which means we have 3 clerks. Customers arrive at the rate of λ = 12 and get the service at the rate of μ = 3. The number of people in the system can be at most 5.

Find  :

a) What is the average time spent in the system by a customer?

b)  What is the average time spent in the queue by a customer?

 

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