SWOT analysis for a IT help desk center. This help desk has 3 tiers

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Design a SWOT analysis for a IT help desk center. This help desk has 3 tiers:
Tier 1: Lower level, can help with small issues on a computer (logging in, website issues).
Tier 2: Physical repairs, can help with troubleshooting hardware problems or any problem Tier 1 could not solve. Will replace broken components.
Tier 3: Administration, this tier has all the bosses that see over Tier 2 and Tier 1. They will help with Tier 2 if needed, mostly used in disaster scenarios.
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