The balanced scorecard based on market share, employee commitment and alignment, core competencies, and customer satisfaction are some of the metrics that can be used to measure Financial Perspective, Customer Perspective, Internal Business Perspective, Learning and Growth perspective what other metric can be used as a measure for each from CASE ANALYSIS: Apple uses the scorecard as a device to plan long-term performance Adjusting Long-Term Performance and give a few more ideas on how to apply the balanced scorecard.

The balanced scorecard based on market share, employee commitment and alignment, core competencies, and customer satisfaction are some of the metrics that can be used to measure Financial Perspective, Customer Perspective, Internal Business Perspective, Learning and Growth perspective what other metric can be used as a measure for each from CASE ANALYSIS: Apple uses the scorecard as a device to plan long-term performance Adjusting Long-Term Performance and give a few more ideas on how to apply the balanced scorecard.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 2OTJVC

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