The chapter discusses both performance appraisal and the broader performance management system. How do these two concepts differ? How are they related?
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ch5
1. The chapter discusses both performance appraisal and the broader performance management system. How do these two concepts differ? How are they related?
2. Imagine that, in order to assign grades on a group project, your professor requires all group members to provide ratings for one another, which he will consider in grading the project. One group member has been particularly troublesome—she has been argumentative, refuses to accommodate other group members’ schedules, and completes the bare minimum amount of work. Would you feel comfortable giving her a poor performance appraisal? Why or why not?
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- ch5 Imagine that, in order to assign grades on a group project, your professor requires all group members to provide ratings for one another, which he will consider in grading the project. One group member has been particularly troublesome—she has been argumentative, refuses to accommodate other group members’ schedules, and completes the bare minimum amount of work. Would you feel comfortable giving her a poor performance appraisal? Why or why not?Q.13. Aseem is the Managing Director of Chanel Ltd. The company had established a good name for itself and had been doing well. It was known for timely completion of orders. The Production Manager, Ms. Zeel was efficiently handling the processing of orders and had a team of ten motivated employees working under her. Everything was going on well. Unfortunately, Zeel met with an accident. Aseem knew that in the absence of Zeel, the company may not be able to meet the deadlines. He also knew that not meeting the deadlines may lead to customer dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with his employees in which accurate and speedy processing of orders was planned. Everybody agreed to work as a team because the behaviour of Aseem was positive towards the employees of the organisation. Everyone put in extra time and efforts and the targets were met on time. Not only this, Aseem visited Zeel and advised her to take adequate rest. Identify and…37-Mr. Zubair is responsible for analyzing vacant positions in his company, preparing job advertisements and publishing them in the newspaper. While Mr. Asim is responsible for screening the application form and taking interviews with the prospective candidates. Based on this information, which of the following is incorrect? Mr. Zubair has to complete his work before Mr. Asim can start his work Mr. Zubair job responsibility is about attracting suitable candidates and Mr. Asim job responsibility is about the assessment of the candidates Mr. Zubair can only start his work once Mr. Asim complete his work Mr. Zubair belongs to the recruitment function and Mr. Asim belongs to the selection function.
- 26- Mr.Akram is working as a sales executive in a Hyundai showroom. He is receiving customer feedback, providing technical information and providing feedback to superiors. In the above situation Mr.Akram is performing which activity of selling? a. Product servicing b. Information handling c. Account servicing d. Handling orders42- Mondera is offered with a gift by one of her client, she is not sure about the ethical consequences of accepting a gift from her client. Which of the following step, in your opinion, she has to perform to solve the problem? a. Review relevant ethical guidelines of the company b. Reject the offer without checking the company policies c. Accept the offer and give it to the company d. Accept the offer without checking the company policiesCASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…
- CASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…CASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…Joanne supervised 36 professionals in 6 city libraries to cut the costs of unnecessary overtime, she issued this one-sentence memo to her staff when workloads increase to a level requiring hours in excess of an employee's regular duty assignment, and when such work is estimated to require a full shift of (8) hours or more on two (2) or more consecutive days even when unscheduled days intervene, an employee's tour f duty shall be altered to include the hours when such work must be done, unless an adverse impact would result from such employee's absence from his previously scheduled assignment after the 36 copies were sent out, joanne's office received 26 phone call asking what the memo meant,what the 10 people who didn't call about the memo thought is uncertain. it took a week to clarify a new policy 1. who is communicating to whom, about what, how and why? 2. what was the goal of communication in each base? 3. explain what costs/losses were incurred by this problem
- Joanne supervised 36 professionals in 6 city libraries to cut the costs of unnecessary overtime, she issued this one-sentence memo to her staff when workloads increase to a level requiring hours in excess of an employee's regular duty assignment, and when such work is estimated to require a full shift of (8) hours or more on two (2) or more consecutive days even when unscheduled days intervene, an employee's tour f duty shall be altered to include the hours when such work must be done, unless an adverse impact would result from such employee's absence from his previously scheduled assignment after the 36 copies were sent out, joanne's office received 26 phone call asking what the memo meant,what the 10 people who didn't call about the memo thought is uncertain. it took a week to clarify a new policy 1. identify communication error 2. identify possible solutions or strategies that would have been prevented the problem, and what benefits would have be derived from implementing…3. General Construction Company General Construction Company has a contract to build three lower‐income apartment buildings for the city of Santa Fe, New Mexico. During the construction of the first building, the Project Manager formed an auditing team to audit the construction process for each building. He asked the team to develop a list of minimum requirements for the projects and use this as a baseline in the audit. While reviewing the contract documents, one of the audit team members found a discrepancy between the contract minimum requirements and the City’s minimum requirements. Based on his findings, he has told the project manager that he has decided to contact the city administrator and discuss the problem. Question: If you were the project manager, how would you handle this situation? How can a customer be assured of satisfactory project completion?37 - Ezgi's character in the book Bir Human Resources thinks what human resources employees should do in a time of crisis? a) The crisis should be ignored and the decrease should be expected. B) After the crisis, the crisis should be ignored by not making the necessary explanations. NS) A classical management approach should be applied, only managers should be informed. D) When a crisis occurs, human resources employees must act quickly and provide accurate and reliable information to all parties affected by the incident, from the most authoritative point of view. TO) After the crisis, it should be waited for a long time, its effects should be evaluated and solutions should be sought.
