The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Shipping delays Packing errors Billing errors Shipping errors Electronic charge errors Amount Percent of Total 2,828 1,896 1,420 821 611 % % % % %
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- Analysis of customer complaints at an e-commerce retailer revealed the following: Billing errors: 1,531 Shipping errors: 940 Electronic charge errors: 691 Shipping delays: 2,989 Packing errors: 1,758 The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Amount Percent of Total Shipping delays 2,989 % Packing errors 1,758 % Billing errors 1,531 % Shipping errors 940 % Electronic charge errors 691 % Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram. The correct Pareto diagram is ___. __________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________ of customer complaints will be solved.1. The leader in the quality movement who recommended that organizations "eliminate numerical quotas for the work force and numerical goals for management.": A. Juran B. Ishikaw C. Crosby D. Feigenbaum E. Taguchi F. none of the above 2. The quality leader responsible for the term Total Quality Management (TQM): A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above 3. The quality leader most associated with the concept of robustness: A. Juran B. Ishikawa C. Crosby D. Feigenbaum TOTAL QUALITY MANAGEMENT-MBA EXAMINER:GATCase Study 2: Quality ManagementYour line manager has become increasingly concerned about the product and servicequality. This results from a surge in the number of customers who have contacted her tohighlight problems they have encountered while shopping at the Pet Kingdom store. Thecomplains seem to focus on two areas; billing errors being made at the checkout andvariations in the weight of Pet Kingdom branded dried dog food bags. To better understandthe situation, Ms Lionheart has requested detailed data to be collected. Table 3 shows thedata from the audit of 50 random bills per day issued over the past 30 days. Table 4presents the weight sampling data (mean and range in kg) for 27 random samples of fiveobservations each taken from the daily dog food deliveries. Ms Lionheart noticed that the number of billing errors increased in the last third of themonth. She knows that the company wants high quality standards and wonders if bothprocesses meet 3 sigma standards. She wants you to…
- Tombro Industries is in the process of automating one of its plants and developing a flexible manufacturing system. The company is finding it necessary to make many changes in operating procedures. Progress has been slow, particularly in trying to develop new performance measures for the factory. In an effort to evaluate performance and determine where improvements can be made, management has gathered the following data relating to activities over the last four months: Month 1 2 3 4 Quality control measures: Number of defects 185 163 124 91 Number of warranty claims 46 39 30 27 Number of customer complaints 102 96 79 58 Material control measures: Purchase order lead time 8 days 7 days 5 days 4 days Scrap as a percent of total cost 1% 1% 2% 3% Machine performance measures: Machine downtime as a percentage of availability 3% 4% 4% 6% Use as a percentage of availability…Tombro Industries is in the process of automating one of its plants and developing a flexible manufacturing system. The company is finding it necessary to make many changes in operating procedures. Progress has been slow, particularly in trying to develop new performance measures for the factory. In an effort to evaluate performance and determine where improvements can be made, management has gathered the following data relating to activities over the last four months: Month 1 2 3 4 Quality control measures: Number of defects 201 179 140 98 Number of warranty claims 62 55 46 43 Number of customer complaints 118 112 95 74 Material control measures: Purchase order lead time 10 days 9 days 7 days 5 days Scrap as a percent of total cost 1% 1% 2% 3% Machine performance measures: Machine downtime as a percentage of availability 5% 6% 6% 10% Use as a percentage of…Django Industries conducted an appraisal of all costs associated with production and found the following data. Scheduled maintenance $35,000 Machine downtime $160,000 Annual equipment calibration $39,000 Warranty exchange $125,000 Supplier quality audits $75,000 Equipment repair $56,000 Customer field repairs $97,000 Incoming material audits $80,000 Categorize these costs into the traditional four types of quality costs. What is the cumulative percentage of the two highest categories? a. 70.2% b. 65.6% c. 68.4% d. 71.8%
- As the quality manager of Rapid Press Printers, a well-known printing and stationery shop,you were tasked to carry out an analysis of the cost of quality incurred by the business.The following table gives a list of costs incurred.Cost Element AmountCustomer complaint remakes $ 81,000Printing plate revisions 28,000Quality improvement projects 14,000Gauging 90,000Other waste 39,000Correction of typographical errors 55,000Proofreading 350,000Quality planning 57,000Press downtime 185,000Bindery waste 53,000Checking and inspection 42,000 a. Classify the cost elements in the table above into the appropriate cost of qualitycategories.b. Find the total cost of each cost of quality category and prepare a Pareto chart forthe categories.c. Interpret the results of the Pareto chart and provide recommendations.Boardwalk Electronics manufactures 300,000 circuit boards per month. A random sample of 7,000 boards is inspected every week for six characteristics. During a recent week, six defects were found for one characteristic, and three defects each were found for the other five characteristics. If these inspections produced defect counts that were representative of the population, what are the dpmo's for the individual characteristics and what is the overall dpmo for the boards? Do not round intermediate calculations. Round your answers to the nearest whole number. The dpmo for one characteristic: The dpmo for each of the other 5 characteristics: The overall dpmo for the boards:Boardwalk Electronics manufactures 300,000 circuit boards per month. A random sample of 5,000 boards is inspected every week for seven characteristics. During a recent week, four defects were found for one characteristic, and three defects each were found for the other six characteristics. If these inspections produced defect counts that were representative of the population, what are the dpmo's for the individual characteristics and what is the overall dpmo for the boards? Do not round intermediate calculations. Round your answers to the nearest whole number. The dpmo for one characteristic: The dpmo for each of the other 6 characteristics: The overall dpmo for the boards:
- Cost-of-Quality (COQ) Reporting; Spreadsheet Application Carrie Lee, the president of LeeEnterprises, was concerned about the results of her company’s new quality control efforts. “Maybethe emphasis we’ve placed on upgrading our quality control system will pay off in the long run, butit doesn’t seem to be helping us much right now. I thought improved quality would give a real boostto sales, but sales have remained flat at about $10,000,000 for the last 2 years.”Lee Enterprises has seen its market share decline in recent years because of increased foreigncompetition. An intensive effort to strengthen the quality control system was initiated a year ago (onJanuary 1, 2020) in the hope that better quality would strengthen the company’s competitive position and reduce warranty and servicing costs. The following costs (in thousands) relate to qualityand quality control over the last 2 years:[LO 17-5, 17-7]2019 2020Warranty repairs $420 $140Rework labor 140 200Supplies used in testing 4…You are building a Quality Assurance team for your company. The hourly workers are in place and it is time to find the team leader.A) Write a job description for the position of Quality Assurance Manager. This position will have 10 hourly team members reporting to the manager. Research this position and list a minimum of 5 duties the manager must be able to perform. Include educational requirements, determine experience necessary.B) Write a formal job offer for the position of Quality Manager. Offer must include at a minimum, job title, duties, salary, dress code, company drug policy, and benefits.Briefly explain what are the roles of cGMP in the Quality Control (QC) unit in the pharmaceutical industry? Please explain at your own easy words.