The new Fore and Aft Marina is to be located on the Ohio River near Madison, Indiana. Assume that Fore and Aft decides to build a docking facility where one boat at a time can stop for gas and servicing. Assume that arrivals follow a Poisson probability distribution, with an arrival rate of 8 boats per hour, and that service times follow an exponential probability distribution, with a service rate of 10 boats per hour. The manager of the Fore and Aft Marina wants to investigate the possibility of enlarging the docking facility so that two boats can stop for gas and servicing simultaneously. Note: Use Po values from Table 11.4 to answer the questions below. a. What is the probability that the boat dock will be idle? Round your answer to four decimal places.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
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The new Fore and Aft Marina is to be located on the Ohio River near Madison, Indiana. Assume that Fore and Aft
decides to build a docking facility where one boat at a time can stop for gas and servicing. Assume that arrivals follow a
Poisson probability distribution, with an arrival rate of 8 boats per hour, and that service times follow an exponential
probability distribution, with a service rate of 10 boats per hour. The manager of the Fore and Aft Marina wants to
investigate the possibility of enlarging the docking facility so that two boats can stop for gas and servicing
simultaneously.
Note: Use Po values from Table 11.4 to answer the questions below.
a. What is the probability that the boat dock will be idle? Round your answer to four decimal places.
Po =
b. What is the average number of boats that will be waiting for service? Round your answer to four decimal places.
System A$
System BS
System C$
System (
La =
|
c. What is the average time a boat will spend waiting for service? Round your answer to four decimal places.
Wq =
d. What is the average time a boat will spend at the dock? Round your answer to four decimal places.
W =
hours
A fast-food franchise is considering operating a drive-up window food-service operation. Assume that customer arrivals follow a Poisson probability distribution, with an arrival rate of 12 cars per hour, and that
service times follow an exponential probability distribution. Arriving customers place orders at an intercom station at the back of the parking lot and then drive to the service window to pay for and receive their
orders. The following three service alternatives are being considered:
System A: A single-server operation in which one employee fills the order and takes the money from the customer. The average service time for this alternative is 2.5 minutes.
System B: A single-server operation in which one employee fills the order while a second employee takes the money from the customer. The average service time for this alternative is 2 minutes.
System C: A two-server operation with two service windows and two employees. The employee stationed at each window fills the order and takes the money for customers arriving at the window. The average
service time for this alternative is 2.5 minutes for each server.
hours
e. If you were the manager of Fore and Aft Marina, would you be satisfied with the service level your system will be
providing?
The following cost information is available.
• Customer waiting time is valued at $25 per hour to reflect the fact that waiting time is costly to the fast-food business.
• The cost of each employee is $9.5 per hour.
• To account for equipment and space, an additional cost of $20 per hour is attributable to each server.
What is the lowest-cost design for the fast-food business? Round your answers to the nearest cent.
Note: Use Po values from Table 11.4 to answer the questions below.
Total Cost/hour
is the most economical.
Previous
Nex
Transcribed Image Text:The new Fore and Aft Marina is to be located on the Ohio River near Madison, Indiana. Assume that Fore and Aft decides to build a docking facility where one boat at a time can stop for gas and servicing. Assume that arrivals follow a Poisson probability distribution, with an arrival rate of 8 boats per hour, and that service times follow an exponential probability distribution, with a service rate of 10 boats per hour. The manager of the Fore and Aft Marina wants to investigate the possibility of enlarging the docking facility so that two boats can stop for gas and servicing simultaneously. Note: Use Po values from Table 11.4 to answer the questions below. a. What is the probability that the boat dock will be idle? Round your answer to four decimal places. Po = b. What is the average number of boats that will be waiting for service? Round your answer to four decimal places. System A$ System BS System C$ System ( La = | c. What is the average time a boat will spend waiting for service? Round your answer to four decimal places. Wq = d. What is the average time a boat will spend at the dock? Round your answer to four decimal places. W = hours A fast-food franchise is considering operating a drive-up window food-service operation. Assume that customer arrivals follow a Poisson probability distribution, with an arrival rate of 12 cars per hour, and that service times follow an exponential probability distribution. Arriving customers place orders at an intercom station at the back of the parking lot and then drive to the service window to pay for and receive their orders. The following three service alternatives are being considered: System A: A single-server operation in which one employee fills the order and takes the money from the customer. The average service time for this alternative is 2.5 minutes. System B: A single-server operation in which one employee fills the order while a second employee takes the money from the customer. The average service time for this alternative is 2 minutes. System C: A two-server operation with two service windows and two employees. The employee stationed at each window fills the order and takes the money for customers arriving at the window. The average service time for this alternative is 2.5 minutes for each server. hours e. If you were the manager of Fore and Aft Marina, would you be satisfied with the service level your system will be providing? The following cost information is available. • Customer waiting time is valued at $25 per hour to reflect the fact that waiting time is costly to the fast-food business. • The cost of each employee is $9.5 per hour. • To account for equipment and space, an additional cost of $20 per hour is attributable to each server. What is the lowest-cost design for the fast-food business? Round your answers to the nearest cent. Note: Use Po values from Table 11.4 to answer the questions below. Total Cost/hour is the most economical. Previous Nex
Pete's Market is a small local grocery store with only one checkout counter. Assume that shoppers arrive at the checkout lane according to a
Poisson probability distribution, with an arrival rate of 15 customers per hour. The checkout service times follow an exponential probability
distribution, with a service rate of 25 customers per hour. The manager's service goal is to limit the waiting time prior to beginning the
checkout process to no more than five minutes. Also the manager of Pete's Market wants to consider one of the following alternatives for
improving service. Calculate the value of Wq for each alternative.
a. Hire a second person to bag the groceries while the cash register operator is entering the cost data and collecting money from the
customer. With this improved single-server operation, the service rate could be increased to 32 customers per hour. Round your answer to
three decimal places. Do not round intermediate calculations.
Wq =
b. Hire a second person to operate a second checkout counter. The two-server operation would have a service rate of 25 customers per hour
for each server. Note: Use Po values from Table 11.4 to answer this question. Round your answer to three decimal places. Do not round
intermediate calculations.
Wq =
minutes
Recommend
What alternative would you recommend? Justify your recommendation.
minutes
The two coun
one checkout counter with two employees
two checkout counters with two employees
What alternative would y
Recommend
The two counter system
has better service but costs more
has better service and is cheaper
has worse service but is cheaper
has worse service and costs more
hmendation.
Transcribed Image Text:Pete's Market is a small local grocery store with only one checkout counter. Assume that shoppers arrive at the checkout lane according to a Poisson probability distribution, with an arrival rate of 15 customers per hour. The checkout service times follow an exponential probability distribution, with a service rate of 25 customers per hour. The manager's service goal is to limit the waiting time prior to beginning the checkout process to no more than five minutes. Also the manager of Pete's Market wants to consider one of the following alternatives for improving service. Calculate the value of Wq for each alternative. a. Hire a second person to bag the groceries while the cash register operator is entering the cost data and collecting money from the customer. With this improved single-server operation, the service rate could be increased to 32 customers per hour. Round your answer to three decimal places. Do not round intermediate calculations. Wq = b. Hire a second person to operate a second checkout counter. The two-server operation would have a service rate of 25 customers per hour for each server. Note: Use Po values from Table 11.4 to answer this question. Round your answer to three decimal places. Do not round intermediate calculations. Wq = minutes Recommend What alternative would you recommend? Justify your recommendation. minutes The two coun one checkout counter with two employees two checkout counters with two employees What alternative would y Recommend The two counter system has better service but costs more has better service and is cheaper has worse service but is cheaper has worse service and costs more hmendation.
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