There is a courier company which delivers your package within the same day. They have claimed that If you book your package before 10:30 AM   then they will deliver your package on the same day a-Discuss Tangible and Intangible assets of this service   b-What are the elements of Service Quality for a delivery service like PCL   C-in what ways does technology influence PCL service quality. d-Also discuss Future Challenges

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A: ANSWER IS AS BELOW: