How trade-off between cost versus quality of delivery services critical for customer fulfillment and making efficient balance in COVID-19 scenario.
Q: What are Value-Added Services? Give examples with regards to Offering and Extranet Service.
A: A service provider can be stated as the vendor that offers technical solution services to the…
Q: Explain the term Service variability?
A: The non-physical and intangible parts of our economy, which do not have a physical existence and can…
Q: Describe post-sale service arrangements the firm does or should provide?Explain how the firm’s…
A:
Q: Emphasizes the design of service delivery systems with the key points to be followed?
A: The four key elements for successful service delivery system are service culture, service quality,…
Q: What sort of operational issues could be created in the restaurants that choose to use third-party…
A: It often happens that due to some issues in operational activities and processes, it might become…
Q: WatchandGo.com is such OTT (over-the-top) platform that offers digital content over the Internet.…
A: CRM stands for customer relationship management. It is the strategy and technique of the…
Q: Which of the following can NOT be classified as a consumer service? Architecture Telecommunications…
A: Customer service is the service management and integration field where the company provides…
Q: Swiggy and Zomato are 2 platforms offering delivery services. terms of their Operations, Analysis…
A: Swiggy and Zomato are the companies which offers food delivery services to customers and during this…
Q: Questions :: What will be the organization of letter in the following situations (a). Seller is at…
A: (a) When the seller is at fault, the organization of the letter would be as follows: Acquire your…
Q: A web-based Sales Order and Procurement System (SOPS) has been used by Kotulas Company Ltd to manage…
A: The company may use various categories of resources such as simple user, administrator, etc. The…
Q: What is Infrastructure-as-a-Service (IaaS)?
A: Cloud Computing: Cloud computing enables users to access applications from devices anywhere from the…
Q: Measurable Organization Value statement for IT Infrastructure?
A: Measurable organization value statement for an IT infrastructure provides an insight into the…
Q: Does the service structure matrix include a range of services?
A: The Service Management Mechanism refers to a system built to help the customer provide their…
Q: Imagine you are running a video game retail shop and selling video games and consoles. Discuss one…
A: Video game industry leaving the brick and mortar store behind for the online store where the young…
Q: We know that providing appropriate service quality to the customer for any order fulfillment system…
A: Services are the activities offered to the consumer, which are intangible. These come at a cost and…
Q: Discuss Customer order decoupling point using relevant examples
A: The customer order decoupling point also known as the CODP is used in the manufacturing and…
Q: How does one perceive the service operations from the perspective of open systems?
A: An open system is a system, or a collection of pieces that create a whole, that interacts with its…
Q: The threats of new entrants at southern Hospitality Restaurant brings low switching costs, moderate…
A: Five Forces model of business strategy is a theory that helps to analyze the level of competition…
Q: How can we use the service delivery system matrix to improve service operations?
A: The service delivery system matrix can improve service operations by analyzing the customer…
Q: Examples of this include golf clubs, skis, beverages, auto parts, and services sold by the firm.…
A: In an organization, the structure, culture, framework, and design play key roles in determining the…
Q: how do empathy and social skills increases service speed within an organization?
A: Empathy means the ability of recognizing the emotions and perspectives of other people. It is one of…
Q: Can the technology system social computing provide order status checking and online payment…
A: No, the technique of social computing does not provide an order status for checking and online…
Q: Why Supply Chain Management in the hotel industry is the key to success? (Thesis Statement)
A: In every organization, there are various minds of resources that are needed to run a particular…
Q: "Performance measurement for logistics managers is relatively recent. Their focus was previously…
A: Formerly, the logistics manager was responsible for the collection and delivery of merchandise. He…
Q: Lumber at Home Depot (e.g., standard 2x4's) would most likely have which type of supply chain…
A: An efficient supply chain reduces the cost and time related to the product and is is used products…
Q: How can information systems to help manage its supply chain problems, improve/optimize inventory and…
A: In supply chain management systems information systems are rapidly growing daily. The advancement of…
Q: Answer All Please. I know guidelines but still i need it.
A: “Since you have asked multiple questions, we will solve the first question for you. If you want any…
Q: Identify how digital technology can reduce the problem in Supply Chain Management (SCM)? i) Cost…
A: The flow of goods in a typical supply chain entails designing a product, sourcing and procuring raw…
Q: What is the meaning of service philosophy and give an example of it
A: In economics, a service is a transaction where there is no movement of physical goods from the…
Q: Akua Addo Food Court is a catering establishment providing ‘take away’ lunches to workers and the…
A: Date: 4/July/2020 From: Akua Addo Food court Tema branch Subject: Recent decline in sales
Q: Please give Service classification?
A: Services typically refer to procedures rather than tangible goods. The following are some examples…
Q: conversion methods
A: A management information systems approach to convert a typically old version of an information…
Q: nted to clarify here .
A: Q) Feasibility of gym online MANAGEMENT system? ANS:- Online Gym Management is a software that helps…
Q: PizzaHut is a franchise based model which serves customers a variety of pizzas and related products.…
A: Pizza hut utilizes the pull-based supply chain strategy as it keeps the vital ingredients on…
Q: under what circumstances would a business use the recorded delivery service rather than the normal…
A: A delivery service in which the sender receives a certificate that a letter or parcel has been…
Q: Explain the service delivery system matrix?
A: Services can be defined as an item which is intangible in nature. Intangibility refers to the…
Q: What are the five components associated with the cost ofachieving customer service standards in a…
A: Physical distribution refers to the marketing operations connected to the flow of raw materials from…
Q: a) Discuss two of the following major types of Information Systems: (i). Transactions Processing…
A: Transaction Processing Systems. - A TPS involves collection,storing, altering, modifying and…
Q: w IT can be applied in Supply Chain Management citing example
A: Supply chain management (SCM) is bothered with the flow of product and information between the…
Q: What are the different options for service delivery? For each of the options what factors do…
A: Service delivery is a business frame that supplies services from a provider to a customer. It also…
Q: What are some methods for increasing the efficiency of service delivery?
A: Providing great customer service is integral to the success of any business, no matter what industry…
Q: SWOT analysis Strength, Weakness, Opportunity and Weakness for any transporting or logistic company…
A: Agility Logistics is a Middle Eastern-based corporation that primarily operates in two sectors:…
Q: es What strategy does Uber use to match their supply to their demand? Multiple Choice O O O Decrease…
A: Whenever there is an increase in demand of certain products, then it is necessary for organizations…
How trade-off between cost versus quality of delivery services critical for customer fulfillment and making efficient balance in COVID-19 scenario.
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- Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. Is Ben Gibson acting legally? Is he acting ethically? Why or why not?Scenario 3 Ben Gibson, the purchasing manager at Coastal Products, was reviewing purchasing expenditures for packaging materials with Jeff Joyner. Ben was particularly disturbed about the amount spent on corrugated boxes purchased from Southeastern Corrugated. Ben said, I dont like the salesman from that company. He comes around here acting like he owns the place. He loves to tell us about his fancy car, house, and vacations. It seems to me he must be making too much money off of us! Jeff responded that he heard Southeastern Corrugated was going to ask for a price increase to cover the rising costs of raw material paper stock. Jeff further stated that Southeastern would probably ask for more than what was justified simply from rising paper stock costs. After the meeting, Ben decided he had heard enough. After all, he prided himself on being a results-oriented manager. There was no way he was going to allow that salesman to keep taking advantage of Coastal Products. Ben called Jeff and told him it was time to rebid the corrugated contract before Southeastern came in with a price increase request. Who did Jeff know that might be interested in the business? Jeff replied he had several companies in mind to include in the bidding process. These companies would surely come in at a lower price, partly because they used lower-grade boxes that would probably work well enough in Coastal Products process. Jeff also explained that these suppliers were not serious contenders for the business. Their purpose was to create competition with the bids. Ben told Jeff to make sure that Southeastern was well aware that these new suppliers were bidding on the contract. He also said to make sure the suppliers knew that price was going to be the determining factor in this quote, because he considered corrugated boxes to be a standard industry item. As the Marketing Manager for Southeastern Corrugated, what would you do upon receiving the request for quotation from Coastal Products?Explain the service delivery system matrix?
- Explain any THREE (3) points that management should be aware of when designing a service and delivery activity with appropriate examples.Explain the concept of Quality of Experience (QoE) in network performance measurement and how it differs from Quality of Service (QoS).The threats of new entrants at southern Hospitality Restaurant brings low switching costs, moderate cost disadvantage, and moderate cost of doing business.
- Feasibility of gym online MANAGEMENT system ? NB: we are talking about gym online MANAGEMENT system not gym MANAGEMENT system I wanted to clarify here .Explain ,,how can service providers balance the need for customization and personalization with the need for operational efficiency and standardization?System service All services act on something provided by the _________.Select one: a. customer b. supply chain c. supplier d. firm e. business partners