think about recent times when you brought something or tried to do so and you were treated poorly as a customer. what was the essential problem
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- Some manager argue that warehousing can aid companies in providing value added service for their customers.what is your view of this statement.Give three examples of services you are familiar with that include all of the following: there is an intangible portion to the offering, it is time-perishable, and it involves the customer as co-producer. Explain your answers.Please write your understanding about figure 1.9 As Figure 1.9 shows, the customer is viewed as an input that is transformed by the service process into an output with some degree of satisfaction. The role of the service operations manager includes the functions of both production and marketing in an open system with the customer as a participant. The traditional manufacturing separation of the production and marketing functions, with finished-goods inventory as the interface, is neither possible nor appropriate in services. Marketing performs two important functions in daily-service operations: (1) educating the consumer to play a role as an active participant in the service process and (2) “smoothing” demand to match service capacity. This marketing activity must be coordinated with scheduling staff levels and with both controlling and evaluating the delivery process. By necessity, the operations and marketing functions are integrated for service organizations. For services, the…
- A person or organization that provides something needed such as a product or service?Why is a managerial decision that needs to be made on the desired value of at least one measure of service level?systems designed for a specific customer. Select one of the following: • Multipurpose items Components for systems that are tailored to the needs of the client What about generic drugs?
- Focus on core competencies within each function in a company A. often leads to sub optimization of the supply chain B. usually helps lower total costs for the company C. often improves customer service D. none of theseOne of the following is not an element in the primary activities of a value chain? Inbound logistics Outbound logistics Service all of above None of theseValue chain. discuss how each channel in the product or service offering adds value to the customer it have to be about Five Guys Burger and fries.The reading for this question:Today, the term value chainis sometimes used interchangeably with the term supply chain. The idea behind the value chain is that your supply chain partners should do more for you than perform just basic functions; each partner should help you create more value for customers as the product travels along the chainâpreferably more value than your competitors’ supply chain partners can add to their products.Zara, a trendy but inexpensive clothing chain in Europe, is a good example of a company that has managed to create value for its customers with smart supply chain design and execution. Originally, it took six months for Zara to design a garment and get it delivered to stores. To get the hottest fashions in the hands of customers sooner, Zara began working more closely with its supply chain…
- It is common to think of a Supply chain as three flows between customer and supplier. Which of the following flows is NOT one of them? A. Money B. Material C. Vehicle D. InformationAn automotive supplier industry company, which has casting, rolling, machining, needs to get ISO certificate, explain how you set up the system in detail (from raw material supply, sales, storage, management, production stages) ?Use a company that produces or delivers a service familiar to you. Using the SCOR five step model, describe (as good as you can) an effective supply chain model for your organization.