Using the data given in appendix 2, comment on the performance of the business. Include comments on internal business processes, customer knowledge and learning/growth, and provide a concluding comment on the overall performance of the business.
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Using the data given in appendix 2, comment on the performance of the business.
Include comments on internal business processes, customer knowledge and
learning/growth, and provide a concluding comment on the overall performance of the
business.
Step by step
Solved in 2 steps
- From the following list of performance measures, label each one as Financial, Customer, Internal Business Processes, or Learning and Growth: Percentage of on-time deliveries Employee turnover ratio Revenue from new products Number of new customers Percentage of compensation based on team performance Percentage of products returned Operating income Time taken to replace defective productsQUESTION 1 For each of the balanced scorecard targets listed below, identify the matching perspective: Organizational learning and growth, Internal business processes, Customer, Financial. - A. B. C. D. Customer satisfaction survey improves to 4.5/5 - A. B. C. D. Customer retention is held above 70% - A. B. C. D. Customer hold time average below 2 minutes - A. B. C. D. Percentage of on time delivery over 95% - A. B. C. D. Employee turnover of below 20%. - A. B. C. D. Average employee training hours of over 20 per year. - A. B. C. D. Return on investment…QUESTION 4 You have been recently promoted to the divisional manager of Hadi Ltd (“the Company”), a company with 25 branches around the country. As a profit center, your division performance, is assessed by the head office on a monthly basis. The head office expects the controllable profit of your division to be at least 35% of sales. The following figures are related to your division for the month of June 2021: Direct materials £50,000 Direct labour £40,000 Variable overheads £30,000 Sales £200,000 Depreciation £14,000 Fixed overheads excluding depreciation £25,000 Head office cost allocation…
- Company BCD has two departments where Net Income, Assets and Return on Investment (ROI) is tracked. Compute ROI. Net Income Average Assets ROI Dept A $350,000 $900,000 ____________ Dept B $100,000 $550,000 ____________ The company is implementing a target income of 10% of average assets. Compute the target income and residual income (loss) for each department. Net Income Average Assets Target Income Residual Income (Loss) Dept A $350,000 $900,000 ____________ ____________ Dept B $100,000 $550,000 ____________ ____________ please dont provide answer in an image format thank youComputing breakeven sales and sales needed to earn a target profit graphing CVP relationships, performing sensitivity analysis Diversified Investor Group is opening an office in Boise, Idaho, Fixed monthly costs are office rent ($8,000) depreciation on office furniture ($1,700) utilities ($2,400) special telephone lines ($1,500), a connection with an online brokerage service ($2,500), and the salary of a financial planner ($11,900) Variable costs include payments to the financial planner (9% of revenue, advertising (11% of revenue), supplies and postage (4% of revenue), and usage fees for the telephone lines and computerized brokerage service (6% of revenue). Requirements Use the contribution margin ratio approach to compute Diversified’s breakeven revenue in dollars lf the average trade leads to $800 in revenue for Diversified, how many trades must be made to break even? Use the equation approach to compute the dollar revenues needed to earn 2 monthly target profit of $11,200. Graph…Name gender department data joined salary andy gomez male marketing 16-Oct-19 50,000.00 lito cruz male R&D 03-Mar-10 28,000.00 michelle sy female accounting 05-Sep-18 65,000.00 luis cortez male operations 18-Dec-19 70,500.00 sheila co female purchasing 04-Sep-19 62,000.00 pamela dy female operations 04-May-19 35,000.00 sarah moral female marketing 08-Nov-20 80,100.00 patrick ong male operations 12-Aug-18 39,000.00 claire hong female purchasing 30-Jul-18 42,700.00 jayson medina male operations 19-Oct-18 44,700.00 Given the employees of medium-sized semi-conductor firm, find the employee joined november 8, 2020 using "index" and "match function in excel. Please show the…
- Describing the balanced scorecard and identifying key performance indicators for each perspective Consider the following key performance indicators, and classify each indicator according to the balanced scorecard perspective it addresses. Choose from the financial perspective, customer perspective, internal business perspective, and the learning and growth perspective. Number of customer complaints Number of information system upgrades completed Residual income New product development time Employee turnover rate Percentage of products with online help manuals Customer retention Percentage of compensation based on performance Percentage of orders filled each week Gross margin growth Number of new patents Employee satisfaction ratings Manufacturing cycle time (average length of the production process) Earnings growth Average machine setup time Number of new customers Employee promotion rate Cash flow from operations Customer satisfaction ratings Machine downtime Finished products per…Computing breakeven sales and sales needed to earn a target profit; graphing CVP relationships; performing sensitivity analysis National Investor Group is opening an office in Portland, Oregon. Fixed monthly costs are office rent ($8,100), depreciation on office furniture ($1,700), utilities ($2,000), special telephone lines ($1,500), a connection with an online brokerage service ($2,500), and the salary of a financial planner ($5,200). Variable costs include payments to the financial planner (9% of revenue), advertising (11% of revenue), supplies and postage (4% of revenue), and usage fees for the telephone lines and computerized brokerage service (6% of revenue). Requirements Use the contribution margin ratio approach to compute Nationals breakeven revenue in dollars. If the average trade leads to $1,000 in revenue for National, how many trades must be made to break even? Use the equation approach to compute the dollar revenues needed to earn a monthly target profit of $12,600.…Explaining why companies use performance evaluation systems Financial performance is measured in many ways. Requirements 1. Explain the difference between lag and lead indicators. 2. The following is a list of financial measures. Indicate whether each is a lag or a lead indicator: a. Income statement shows net income of $100,000 b. Listing of next week’s orders of $50,000 c. Trend showing that average hits on the redesigned Web site are increasing at 5% per week d. Price sheet from vendor reflecting that cost per pound of sugar for the next month is $2 e. Contract signed last month with large retail store that guarantees a minimum shelf space for Grandpa’s Overloaded Chocolate Cookies for the next year
- Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. asap need help thanks ss attachedThe Deluxe Division, a profit center of Riley Manufacturing Company, reported the following data for the first quarter of 2016:Sales $9,000,000Variable costs 6,300,000Controllable direct fixed costs 1,200,000Noncontrollable direct fixed costs 530,000Indirect fixed costs 300,000Instructions(a) Prepare a performance report for the manager of the Deluxe Division.(b) What is the best measure of the manager’s performance? Why?(c) How would the responsibility report differ if the division was an investment center?Provide the missing data in the following tabulation: Division Alpha Bravo Charlie Revenue 11500000 Operating profit 920000 210000 Average operating assets 800000 Margin 4,00% 7,00% Turnover 5 Return on investment (ROI) 20% 14%