What are the key considerations and challenges organizations face when implementing a CRM system, and how can they ensure successful adoption and integration of the system across various departments to enhance customer satisfaction and streamline business processes?

Principles of Information Systems (MindTap Course List)
13th Edition
ISBN:9781305971776
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter8: Enterprise Systems
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What are the key considerations and challenges organizations face when implementing a CRM system, and how can they ensure successful adoption and integration of the system across various departments to enhance customer satisfaction and streamline business processes?
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