What is a POS System? A system has 5 main components, what areWho are the primary stakeholders in the project?What steps would you take to evaluate this as a system change requests?How would you undertake a preliminary investigation for this project? Part 2: Mario's Coffee ExpandsPauline very much enjoyed working in the shops. When she was a teenager, she had worked with her Grandfatherlearning how to make the various coffee drinks. Most of the many cousins in the family had worked at Mario's at somepoint - several still worked here part-time. Mario had instilled into all of them his goal to serve only a perfect coffee(several had also picked up his love of telling good stories!). Most of her time had been spent working closely with newbaristas, ensuring product quality, and with learning the other aspects of the busy cafés. There were a few problems,service was sometimes slow, and they would periodically run out of supplies, but business was still good.After a few weeks, she was feeling more confident in her role, so Pauline started focusing on growing the business. Herfirst business opportunity came when she had lunch with a high-school friend, Daisy Mathes. Daisy owned a cateringcompany. Pauline, remembering her grandfather had started out providing a coffee service at weddings, saw anopportunity. After much discussion, they decided to work together. Daisy would offer a coffee service as part of anevent package and Pauline would sub-contract when the service was requested.Another opportunity presented itself when her leasing agent found a perfect location for her to expand. The locationwas close to a local college and was large enough that she could provide a lounge space for customers. Working with heragent, she negotiated a long-term lease and started working on renovations and hiring staff. Pauline was elated that allher strategies were coming together, but at the same time was overwhelmed with the amount of work that she wasdoing. She needed help.She decided to hire for some key positions:1.General Manager (Mona): responsible for overall dailyoperations, and the coordination of facilities and equipment,and their related suppliers. The GM will consistently travelbetween the different locations, ensuring that things areworking well.2. Café Managers (Daisy, Morton): responsible for the day-to-dayoperation of each of the coffee shops, the Manager would workon all front-line operations, ensuring proper staffing, training,and product quality was maintained.3. Coordinator (Isabella): the coordinator would manage cateringevent bookings and ensuring supplies for catering events areready and shipped to and from events. They also manage eventpayments, collecting supplier invoices, and ensuring that theyare distributed for authorization of payment, or sent to theaccountant for payment.4. Accountant (Yoshi): The coordinator would also collect salesreceipts from each store, ensure invoices were collected,prepare payments for bills, enter all transactions in a spreadsheet.GeneralManagerMARTOCafeManagersBaristasCustomerService RepsPauline(CEO)Coordinator AccountantCatering Co. Part 3: Mario's Place is GrowingMario's Place has been growing at a very fast pace over the last two years. Threenew stores have opened (all near local College campuses), one closed, a new officehas been set up (unintentionally), new catering services have been added, andseveral new staff members have joined the senior management team, includingRosalina as their Marketing Manager. Through many changes Pauline has never lostsight of the goal to serve only the best coffee, but she has had some challenges.MainStreetUBCCampusGastown/VccLangara/HQDowntown(original)Robson/CareerCollegesCurrently, each store has a cash register and a credit/debit card terminal. Theamount of each product purchased is entered into the cash register. The cashier isresponsible to ensure that taxable transaction is entered in properly, separate keys are provided to enter each item thatis taxable or non-taxable. If the transaction is a cash transaction, the cash transaction total is entered, and the cashdrawer will open. If the transaction is using credit or debit, the credit transaction button is pushed, and the transactionis finalized. The cashier enters the amount of the transaction into the credit card terminal and the customer pays thetransaction. This is a confusing and error-prone process.In a meeting with Yoshi, Pauline started seeing problems in their revenue collection. Yoshi told her that often he cannotread the daily cash deposits, and the bank has been sending deposit correction notices on deposits. The bank is onlysending him summarized transaction reports for the credit and debit machines, so store managers have not been able tobalance store sales. He is feeling a sense of growing frustration because he's being asked to confirm information whichhe truly can't accurately confirm. Pauline recognizes that the current system is not sufficient for the future. She hasasked Yoshi to start a project to purchase a Point of Sale (POS) system that will move Mario's Coffee into the future.Yoshi knew that eventually any new system would have to integrate with an accounting system, his first priority was toensure that he was getting accurate transaction data from each location. He was hoping that the new terminals wouldbe accessible remotely, but felt it was more critical that the system provided complete and accurate daily transactionsand summary information. It was also his hope that he would be able to confirm that each location sales and incomingcash and card transactions balanced each day.Yoshi visited each of the café locations to meet with café managers, each expresses similar requests of the new system.Inventory continued to be problem; they often weren't certain what products were selling. They insisted the system beable to track individual products sold and whether the transaction is cash or bank card. It was also important that thesystem identified which cashier was responsible for each transaction. They wanted to be able to quickly balance at theend of the day.The coordinator, Isabella, indicated it would be great if the system could manage the event transactions as well. Theyare almost always by credit card, but periodically, are paid for by cheque. The transactions are complicated though asthere are generally 10-15 products and services that make up an event invoice.Rosalina insisted the system be able to automatically apply discounts and promotional pricing to ensure consistentproduct pricing and it would be nice for it to be able to allow cashiers to sign up customers into a customer loyaltyprogram.

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What is a POS System? A system has 5 main components, what are Who are the primary stakeholders in the project? What steps would you take to evaluate this as a system change requests? How would you undertake a preliminary investigation for this project?