What is an example of a workplace conflict and how does communication play a part in resolving the conflict ?
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Solved in 2 steps
- 1. How has the work environment for managers and employees changed over time?2.Describe the importance of communicationas a manager within your workplace. Do you believe it is at an acceptable level? Why/why not? 3.How have the expectations regarding worker and managerial performance changed in recent years? 4.What is the greatest challenge you believe the workforce is facing as you look into the future? How do you view employment opportunities? 5.How can a manager improve the culture of his/her workplace in a short period of time? Is this possible?Create a workplace communication protocol for Missile's Financial Services based on the scenario, making sure to take into account three methods of communication and three barriers to communication.as a manager, how should the company leverage Twitter or other social media? what is effective and what should be cautionary?
- form the statment do as a manager was the situtation handeld efectively As a manager, how would you handle an employee who was rude to a customer? As a manager, I would take over or have someone take over the interaction at hand to avoid any more conflict for the customer and my employee. Afterwards, I would pull my employee aside and figure out what happened and why it happened. Highlight where there might've been any gaps in communication and also to tell my employee to keep in mind that most interactions that turn this way is because the customer doesn't feel heard. Take a step back if needed. Repeat what is going on and make the customer feel heard so that for next time it doesn't escalate to how it did with maybe some yelling or what have you.Zappos does not have a formal policy about social networkingin the workplace. What are the benefits of this decision? Whatmight be the drawbacks?Why is the circle used as the basis for the model of strategic managerial communication? What is meant by communicating “to” someone as opposed to communicating “with” someone?
- Describe what is Employee Relations and explain with examples TWO (2) communication programmes that could improve it.Please describe the concept of emotional intelligence. What are the four types of communication in the workplace? Of the various communication style, what is your own style? What is meant by non-verbal communication and why is it important in the HR setting?1.Introduce the conversation.Explain what you are going totalk about and why. 2.Empathize 3. Describe the observedbehaviour 4. Share the impact or result ofthe behaviour. 5. Have some dialogue – ask thefeedback recipient for hisperception of the situation. 6. Make a suggestion or requestfor what you’d like the personto do next time. 7. Say thank you. Situation: You are a manager of an employee who does his job very well, but has a habit ofcasually using bad language, even when dealing with customers. Some other employeeshave complained to you that this behaviour is not professional. Using the 7 steps, prepare adialogue to deal with this situation.
- Why is positive communication climate is important and what are some advantages can we get by applying positive communication climate in the workplace?How can a manager ensure effective communication within their team and with other stakeholders. Explain.What's the difference between persuasion and manipulation? Why is it important to note the distinction here, especially as it relates to change communication and efficiency of rollouts?
