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- 1- When there is a need to have a legal proof of a conversation, the most appropriate form of communication in this situation would be. a. Face -to -face communication b. Telephone c. Written communication d. Non-verbal communication1. Which of the following will not be helpful in avoiding communication breakdown? a. Apply positive perception. b. Use figurative language in casual conversations. c. Be open and suspend judgment. d. Give an accept feedback. 2. Which of the following conditions serve as semantic barrier in a communication process and may cause communication breakdown? a. the noise from the crowd in an open area b. the exhausting heat in a closed space c. the awkwardness between two persons with unsettled differences in the past d. the difference in the interpretation of a word between two persons with different linguistic background4*. Salim is trying to improve his communication skills in his work environment. He registered his name in a workshop for enhancing business communication through writing different letter formats. During the course, the instructor explained the importance of using a direct approach for positive letters. He supported his argument by saying that: * A.The reader will want to know what is in it for them. B.The reader will want a chance to discuss an issue. C.The reader will be generally interested in what you have to say. D.The reader will need to be reminded why the issue is important. E.It saves the writer time in crafting the message.
- 15- What will happen to communication if there was no feedback from the receiver? a. The communication will be more effective b. The communication will take short time as only one person communicates c. The receiver will not understand the message d. The sender may not know if the message was understood or not1. ________ creates more efficient communication within an organization and with individuals outside of the organization. A. Texting B. Mobile phones C. Instant messaging D. E-mail 2. Those who communicate through today's virtual workplace need to ensure: A. All electronics used are current B. All messages are sent using mobile devices C. All messages are sent using email D. All messages are clear and professional 3. When sending an email, it is appropriate to leave the subject line blank: A. When you want to grab the reader's interest B. When the reader already knows the subject C. When you already know the reader D. Never42- Which of these situations will cause a failure in the communication process? a. There are a lot of communication barriers b. There is no feedback between the sender and receiver c. The speaker is the only one talking during the entire time d. All of the options are correct
- 1. Describe the barriers and importance of listening in oral communication. 2. Explain the 7Cs of communication and their importance in developing good writing skills. 3. Describe the concept and importance of non-verbal communication and identify the difference between non-verbal and verbal communication. 4. Explain the impact of technology on non-verbal communication 5. Explain different types of reports and their purposes. 6. Give an example of an outline structure and format of a formal report. 7. Describe with examples how meaningful visual media (charts, diagrams, images, videos and other visual media) can be incorporated in communication.51) Which of the following statements describes communication most accurately? Select one: a. When we experience a misunderstanding, better communication can always solve the problem. b. Honest people will not face ethical challenges as they communicate at work. c. The meaning of every message we send is affected by the communication context. d. Fortunately, if we have hurt someone's feelings by our words, we can erase all bad feelings by apologizing.1. The first step in any professional correspondence is to: A. Include negative comments B. State an objective C. Write a draft message D. Get it out quickly 2. Examples of informal communication include: A. A memo informing you of a new policy B. Friends telling you about a new policy during your lunch break C. Your boss telling you about a new policy in a meeting D. All of these 3. Foul language at work is: A. Appropriate if coworkers and/or your boss utilize foul language B. Unacceptable in any situation C. Acceptable only when in writing D. Acceptable if you only think the words and don't speak them
- 10- What will happen to communication if there was no feedback from the receiver? a. The communication will be more effective b. The receiver will not understand the message c. The communication will take short time as only one person communicates d. The sender may not know if the message was understood or notWhich of the following best supports the need for effective communication in a employee’s career? Select one: a. The more technical the job, the less likely the employee will need to communicate outside of the organization. b. The higher in the organization an employee is, the more likely the employee will need to communicate effectively both internally and externally to the organization. c. The higher in the organization an employee is, the less likely the employee will need to communicate effectively both internally and externally to the organization. d. Top managers spend very little of the workday communicating with others. e. Top managers spend more time listening than communicating.(a) How would you explain the concept of nonverbal communication? Elaborate with relevant example. (b) Analyze and discuss how the meaning changes with facial expression, with a relevant example