Arlie Russell Hochschild

Sociologist Arlie Hochschild, author of The Managed Heart argues that modern societies demand emotional labor particularly in the service sector, where she described it as, ”management of feeling to create a publicly observable facial and bodily display … sold for a wage.” This term can apply to a variety of professions, but it is most often used to reference to the sort of attitude management which occurs primarily in minimum-wage service jobs. This regulation of emotion is used to maintain a professional

In today’s society, we are faced with many challenges in the workforce. It can be as simple as the initial trial of finding a job, or getting along with our coworkers. Not many individuals are jumping at the opportunity to complain about work, since our economy is continuously going through up’s and down’s as is. Once we finish our education and are out in the “real world”, our expectations conclude that people have reached maturity, and that stereotyping and discrimination cease to exist. But it

(Hochschield). The following section will discuss the first cause of stress by emphasizing two types of emotional labour, surface-acting and deep-acting and their impact on individuals’ lives. The concept of emotional labour was first proposed by Arlie Hochschild following her earlier use of ‘emotion

managers use emotional labour as a means of control. Emotional labour is defined as ‘the act of expressing organisationally required emotions during interactions with others at work’ (Huczynski). The term ‘emotional labour’ was discovered by Arlie Hochschild in her 1983 book ‘The Managed Heart’ in which she refers to emotional labour as ‘…’. Emotional labour is usually exchanged for

provide further insight, with the concept of a stalled revolution and the dynamics of society’s unchanging man and changing woman. Additionally, the possible relationship between gender inequality in work and home will be scrutinized. Authors such as Hochschild and England will afford us with some key data and concepts to back up notions of insecure manhood in the face of the new woman. To conclude, there will be a short discussion on the implications of religion, specifically Catholicism, and gender inequalities

Introduction Throughout my life I have been surrounded by the military lifestyle. It began with my father serving in the Army for over 17 years, to my brother’s experimentation in the Reserve Officers’ Training Corps (ROTC), which eventually led him to join the Army. When the time for me came to go to college, I thought I would no longer be surrounded by a military environment, however I found myself interacting with members of the ROTC instantly. I have always been fascinated by the camaraderie

(Chu, 2002). This suggests that an individual either suppresses or conceals ones emotion in order to correspond to social norms. Hochschild first introduced this concept of ‘Emotional Labour’ in her book ‘The Managed Heart’ in 1983. In her book, she discussed workforce management and how their views construct ‘publicly observable facial and bodily displays’ (Hochschild, 1983). In juxtaposition to this, emotions are associated to specific reasons/events to which disrupt thought patterns and attitudes

Emotional Labor Assignment #2 In my first ever job interview, the employer first told me, “In this job you will smile a lot, is that totally fine with you”. I didn’t quite know what he was talking about at first; I just nodded my head thinking about the money I’ll be making working for the company. I mean, I thought he meant I was going to be liking the job so much that I would literally be smiling every single time I clock-in and clock out, but boy I was wrong. What my employer really meant

profit. It also requires coordination of mind and feeling. The emotional style of offering a service has not only become part of the service itself (Hochschild, 2003), but increasingly is now often more important than the service itself. Cases such as the JetBlue’s flight attendant parachute out of the plane when the passengers did not listen to him (Hochschild, 1983) shows that the flight attendant is not an emotional labour as he could not manage his emotions well while

This report will reflect on my experiences with the methodological approaches and emotional labour that was required to conduct an interview on a topic sensitive to my participant. I did not set out to conduct sensitive qualitative research, but instead to simply understand why students place a high value on unpaid work. However, the questions i asked in my interview inadvertently lead to an emotionally charged discussion on the disadvantage my participant felt they faced because of their economic