Good mother

them my action on the conflict, with the sentences such as “I have noted down your complaint and will thoroughly consider it” etc. 2. why are customer complaints important? A. A good and quick customer complaint resolution is good for the business as this will make them more loyal to the business, and is categorized as a good experience. A failed complaint resolution will leave the customer dissatisfied with the service and has the potential for cessation of the business because of the perception that

DW Sports is serious about becoming the UK’s number 1 go to retailer for online sporting goods. My reason for selecting JD Sports is due to the fact that JD Sport has long been established as the leading UK specialised multiple retailer of fashionable branded and own brand sports and casual wear. The group now has over 400 stores and is continuing to grow. Therefore I feel like both websites would be good to evaluate and in return get ideas of ways to make my website a success when creating it

job can change the laborer’s life. The wage of African laborers is much cheaper than other development countries, so they will be able to hire more employees. c. Manufacturers. To make a contract with local manufactures to produce their goods is can be a good business option. To open and manage a factory needs huge investment and expertise. So, local manufacturer will be one of the most important stakeholders for them. The infrastructure and managing ability for factory in Africa is not enough

this position. Jing chose account manager as her career to realize the value of herself. She thought that a person’s value could be achieved by overcoming the challenges, and account manager is a hard position. She could realize her value and feel good about herself when she reached the goal set up for her. It doesn’t mean that she doesn’t like her job, but she enjoys the process and the sense of accomplishment. Senior Account Managers aren’t like most managers, because its job mainly focuses on

Assume you are in a leadership position in the organization. How could you impress upon employees the importance of answering customer messages in a timely manner? How could you make this easier for employees? Good business practice suggests you answer emails within 24 hours, however, if you answer within 10 to 30 minutes, your clients will be impressed. Even if the response only lets them know that you are aware of the issue and that, you will be getting back to them during normal business hours

Question 2 2b. I have completed three surveys for the following companies Mitai Maori Village, Skyline and Agro-Adventures. For me to complete the surveys I assessed the companies on how they treated their guest’s cleanliness of the workplace and the staffs behavior and attitude. 2c. Mitai Maori Village Tangibles: A positive for Mitai Maori Village is that I found their brochures were easy to read and understand for all customers. They were accurate, helpful and the appearance was appealing.

the positive experience of life as well as rebut the counter-argument for why death is good because it gives meaning to life. Nagel champions the belief that death, a state of permanent posthumous nonexistence defined as “unsupplemented by any form of conscious survival” (769), is an occurrence that harms us. Nagel’s first argument for why death is bad is that it deprives us of life, of which contains various goods that make life valuable. Nagel supports his argument by saying that “if he [the man]

higher than the desired the service will be considered as fabulous, if the desires rise to the insight observations the service is viewed as great and if the desires are not met the service will be viewed as awful. For a service to be considered as good the organisation is required for making customers satisfied and service quality should be associated with customer perceptions and expectations. (Carlsson, 2010) Service Quality as described by (William G. Zikmund, 1993) “is the degree to which the

ways, but it is expressed by the ISO definition: “The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs”. We also can understand in a simpler way that a product which has a good quality is the one that meet customer’s requirement. So, what is Quality Management? From Dake’s perspective, Quality Manager is the person overseeing the quality systems in the organization making sure they comply with all industry and customer requirement

customer that comes into the store. Being professional is an A+ for customer service, taking so of your time to invest yourself in helping the customers find the best vehicle, that will fit their needs and also making sure that the customer is having a good experience in shopping for a car. That helps reveal the core values in an enjoyable atmosphere for the employees to work and the customers to feel comfortable buying. The employees are there to do their job and to have entertained the customers with