preview

What Is Core Values Of This Organization As Best As You Can

Decent Essays

1. Identify some core values of this organization as best as you can. What do they believe in (beyond organizational success or profitability)? How might their revealing these values to customers and employees create opportunities to exceed expectations? How can they translate core values into actions to produce A-plus value, thus strengthening relationships?
The company value is to maintain kindness and to be respectful to any customer that comes into the store. Being professional is an A+ for customer service, taking so of your time to invest yourself in helping the customers find the best vehicle, that will fit their needs and also making sure that the customer is having a good experience in shopping for a car. That helps reveal the core values in an enjoyable atmosphere for the employees to work and the customers to feel comfortable buying. The employees are there to do their job and to have entertained the customers with what they like to do, When the employees do their job, in return we have happy customers and ultimately strengthening relationships. 2. Do some creative thinking about possible ideas you could apply to create A-plus value using the seven areas described in this chapter. Describe at least three ideas for each:
• packaging, guarantees (warrantees)
- Extend warrantees
- Put a nice bowl on top of the roof of the car and tell them to “Enjoy their new car!
- If you service, the car offers a car fresher and a free car wash
• goodness of product fit
-

Get Access