5 Performance Objectives of Wegmans

1474 WordsNov 13, 20126 Pages
Performance objectives of Wegmans Today I decided to do my presentation about Wegmans main performance objectives, first of all I will describe what exactly Wegmans Company is and what are 5 objectives of operations. Wegmans Food Markets, Inc. is a privately-held, family owned company that was founded in 1916 by the Wegman family. Based in Rochester, NY, they have raised the bar on the customer shopping experience. The company prides itself on offering exceptional customer service, high quality goods, an abundance of choice, restaurant-quality prepared foods, and beautiful stores and displays. Wegmans has appeared on Fortune's annual "100 Best Companies to Work For" list since its inception in 1998, and has ranked among the top 10 for…show more content…
If a supplier is making a product for Wegmans lebel, they must either be inspected by Wegmans' own Quality Assurance Auditors or must be certified against one of seven “Global Food Safety Initiative (GFSI)” endorsed manufacturing standards. The first shipment of any new Wegmans brand product is scrutinized by company's Quality Assurance staff to be sure it meets product specifications and food safety requirements. Tests are conducted in Wegmans Test Kitchen lab, or if necessary, by independent laboratories. Additional sampling and testing is done periodically, sometimes prompted by customer or employee comments. Company also pays attention on friendly environment. Each store manager sets the tone for the warm, friendly work environment that employees expect when they work for Wegmans. And in turn, employees greet their customers with warm, friendly, helpful attitudes, which is crucial for any business whose employees regularly interact with customers. So as we can see Company cares much about safety and high quality of products, because the owners of the business know well that high quality can influence customer satisfaction and lead to stable and efficient processes. For Wegmans Company it is very important to produce services and goods as fast as possible, and for this they are doing their best. As
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