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A Case Manager At Arizona Counseling And Treatment Services ( Acts )

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Personal Interview I interviewed, Ivonne Suarez, who is a case manager at Arizona Counseling and Treatment Services (ACTS). She has worked in the field for seven years, but has only worked at ACTS for seven months. Next, she has a Bachelor’s degree in criminal justice and a Master’s degree in public administration. Also, she is in the Army reserves, prior to her working at ACTS, she was active duty and was stationed all over Europe. While in the military she worked as a medical tech, and also in behavioral health. Lastly, she enjoys her job because she gets the gratification from helping others who are in need. I asked a myriad of questions pertaining to the social work field, and about the agency she is currently employed at. For …show more content…

However, she also said that open communication, being professional, and showing empathy were paramount as well. Next, I asked what she considers her strengths to be when working with clients. She stated, that her ability to show empathy and sympathy have been crucial in helping her clients. She also stated, that her life experiences have proven to be beneficial as well. However, she stated, that she does not self-disclose any personal information to clients. She will say, “I have been there too”, or “I know how that feels”, but she will not give personal details or experiences at all. On the other hand, she identified caring too much at times as being a weakness. I then asked her about the most common problems the clients face, and problems she encounters while working with clients and the agency she works for. For the clients, she stated, that the most common problem or challenge was depression. She stated that it was either clinical depression or situational depression. Next, for herself as a case manager she said, that she mainly gets frustrated with the staff and office politics, not the clients. For example, she said, “too many Indians and not enough chiefs”. Lastly, I then asked her about the issue of professional fatigue. She stated, that she has a lot of clients and her personal life does suffer, but she enjoys what she does so she thinks the work is worth it. Another problem is the issue of boundaries. She stated, that she does not have a

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