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A Short Case

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Total mark: ________/15 3004IBA SEMINAR PREPARATION – NO REFERENCING NECESSARY Seminar week and time: Week 3 (Seminar 1), 11-11.50am Student name and ID number: Jayeshlin Naidu, s2943053 Case name: JOHANNES VAN DEN BOSCH SENDS AN EMAIL Goal of analysis: GET THE REQUESTED INFORMATION TO THE CLIENT IN A TIMELY MANNER; PREVENT LOSING THE CLIENT A. Case introduction (describe relevant case background and scope of analysis): The case is clearly about the email exchanges between both Johannes van den Bosch and his British client, Malcolm Smythe- Jones. However, his colleague at the Mexican City office was in charge of the dealings, hence the differences and the lack in communication. In this case, there is a matter of time …show more content…

The influence of stakeholders should realize that often mistakes are made by their employers, clients should also have resilience which would be beneficial in unfavorable events such as this. However there should be no reason for the stakeholder to ‘lash’ out to Van den Bosch. ____ / 3 ____ / 3 G. Design an effective solution to your most critical issue, justified with insights from your cultural analysis in F. Explain how your solution will make the achievement of the goal (see p. 1) possible. Explain how it will be handled by each key player and why the solution will be accepted by them (use conclusions from your cultural analysis described above to justify the feasibility and effectiveness of the proposed solution). ____ / 2 ____ / 2 H. Describe how are other critical issues (which you listed in B) perceived by each key player from their cultural perspective (explain using appropriate cultural dimensions): ____ / 1 ____ / 1 Presentation (formatting, spelling, grammar) --- MAXIMUM LENGTH: 3 pages

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