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A Statement Of The Problem Of Service Organizations

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STATEMENT OF THE PROBLEM Service organizations play a crucial role in any country. In our country, it is the backbone of our economy in terms of creation of employment potential and contribution to the National income. The study of Quality of Working life has been an important and critical area in management and organizational performance from last several years especially in the LIC. Work is an integral part of our everyday life, as it is our livelihood or career or business. On an average we spend around twelve hours daily in the work place that is one third of our entire life. It does influence the overall Quality of our life. For the research, based on the literature review and brainstorming with academicians eight important dimensions were identified. They are organizational climate & culture, Work life balance, compensation of employees, participation of decision-making, opportunity for growth and development, work environment, Welfare measures, Social relevance of work.Life Insurance Corporation of India which concentrates all these factors, a study has been undertaken in order to find out the opinion of employees about the effectiveness of Quality of Work life in the corporation. SCOPE OF THE STUDY The scope of the present study reflects the existing Quality of Work Life in Life Insurance Corporation of India, Salem Division. The empirical study is limited to Salem Division only, covering the three districts, which includes 18 branches. The

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