Project 9.4 The New CSR—Temporary Hire
A temporary, six-month CSR position has just been filled at Dallas Distribution Center. The new hire is Abhey Patel, a very nice and bright person, who everyone agrees works extremely hard. Abhey has recently established citizenship in America from his homeland, India. Realizing the need to write to customers using proper English and grammar, the other CSRs have been covering for Abhey, proofreading his letters and e-mail messages for him. He is currently enrolled in an ESL (English as a Second Language) night class, but he hasn’t mastered all the fine points yet.
Respond to these questions regarding Abhey’s situation:
•Review the exercise above - Decision Making at Work titled “Project 9.4: The
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Time, repetition and experience will all play important roles in the mastering of English communication skills. Abhey will need to rely not only on the advice and assistance of his co-workers, but on his experience and understanding of the English language as well. Realizing the importance of studying English, not only to speak, but to read, write and comprehend the English language will be key. Merely picking up tips on spoken English to learning the language as a whole is not enough, as words can be taken out of context. Perhaps taking additional English courses, such as a Business English Course, in addition to his ESL course could advance Abhey’s understanding of the language.
I do believe that Abhey’s supervisor should be made aware of the fact he is still struggling with his business writing skills and that the other representatives are continuing to help him. As a supervisor, one of your responsibilities is to identify and recognize both the strengths and weaknesses of your representatives and to capitalize on their strengths and to try and work through any weaknesses. Every employee aspires to see himself as a vital part of the organization. During supervision, a supervisor divides the work in a manner that makes every person feel the responsibility for an important job in the organization. By getting this kind of importance, an employee feels motivated and he takes his responsibility with more diligence.
When an employee struggles to complete
Workers need to start with finding out why communication is not working before trying to improve communication skills. Workers should practice a new communication skill with a colleague or someone they trust before applying it in the work setting so they get more confident.
1. Gregorian chant consists of a single-lined melody and is monophonic in texture. This piece also consists of these basic structures as well as not having any harmory or counterpoint. This piece performed by U of I faculty member Steven Rickards, is sung a cappella.
Engaging students in the classroom can be a difficult task. Understanding the process of how students learn can help a teacher adapt the lesson to meet the needs of all students. I will encounter students that are not intrinsically motivated so I will need to find different ways to motivate each and every student. Understanding how my students learn can provide me with insights as to how to help each student learn which will minimize classroom management problems.
As communication is a key element in my field, the necessity for them to develop excellent Language skills is key, as it also requires preparation, as elements of clear enunciation, focusing and the design of presentations are usually present in most of the courses within this field.
Could you picture yourself growing up as in a world where everyone treated you differently or thought that you were stupid just because you are unable to hear? Well Mark Drolsbaugh experienced that first hand. He explains his story of how he dealt with his hearing loss in his novel Deaf Again. The book begins with a small child who could hear just fine, but as the story progresses he becomes hard of hearing and eventually deaf. All this happens with in a couple of years. Mark realized that he had a hearing problem in the first grade when he was presenting a toy for show and tell. Another student asked him a question about his item, but he was so far away Mark was unable to hear him. Mark's respond was a blank stare at the boy. The
As soon as this course started, I realized that there was a lot for me to learn. I communicate with many individuals at work and in my personal life. I have always felt that my communications were clearly received. However, I realized that each receiver of my communication is different. Joseph A. Devito explains that each person is unique; each person’s communications are unique (Devito 9). When at work I deal with many employees concerning various matters. The employees typically come to me because they need help with a matter that I am knowledgeable in. I can usually answer their questions quickly, and with great detail. The part I fail to consider is that the employee is not as knowledgeable as me, and may not understand some of the terms and processes I am referring to. And for fear of appearing to not understand, an employee will just agree with me and leave. That employee may leave my office not fully understanding everything I said. This miscommunication is
Over the past four years since John started school in Australia his level of English has improved a lot; especially his receptive use of the language. John is a talented language student and is achieving great results in both additional languages he is studying at the moment, English and Japanese. Due to his cultural background John does not volunteer to speak freely during class. This makes it hard for his teacher to find the degree of depth of his understanding of new concepts learned in class. However, he is a passionate language learner and his focus is to perfect his knowledge in both additional languages.
Active listening includes a variety of behaviors which communicate to the other that they are heard and understood, that the feelings which underlie the words are appreciated and accepted, and that regardless of what the individual says, thinks or feels, they are accepted as a person by the listener. Active listening demands that the receiver of the message put aside the belief that listening is easy and that it happens naturally and realize that effective listening is hard work. Good listening encourages the speaker, promotes trust and respect, improves relationships, and makes resolution of problems more likely. Good listeners are prepared to listen, show interest, keep an open mind, listen critically, resist distractions,
Specific Purpose Statement: To persuade my audience that IF they choose to support a children’s charity, to support St Jude Children’s Research Hospital.
Those not thoroughly educated in communication tend to confuse the terms “hearing” and “listening.” Although they appear to mean the same thing, utilize the same body part, and are both required for functional communication, there is a great difference between these two actions. Hearing involves the perception of sound using the ears, while listening is based upon giving attention to the sound being perceived. Additionally, because these concepts are different, there are also several different ways of improving hearing and listening. Thus, there are several differences between these two concepts, and it is important to signify these differences in order to practice effective communication.
The major concern was that students both past and present did not meet the expectations of professional writing. These complaints were expressed by both corporate executives and graduate faculty. The situation was summed up at a curriculum review meeting. They may have the greatest ideas in the world but, if they cannot express them clearly and persuasively in simple paragraph form, that is clear, concise, and grammatically correct, they are of no use to the company.
This essay describes how poorly written communication can lead to misunderstanding and a possible loss of business. Through this paper the author wants to persuade the employer to sponsor a workshop for all employees to improve their writing skills, to increase business communications and to avoid arguments through poor communication. This paper demonstrates the effectiveness of writing skills and why business communication is important in any kind of business. What can your business achieve with good writing skills and what it the impact of good writing skills on business.
Listening is an important form of communication. Unfortunately, many people who do not know how to listen believe they can listen well. They often say "I have been doing this all of my life of course I can listen". Listening is not inherited, or a personality trait, it is a skill that must be worked on and practiced.
This paper explores multiple studies on the many listening barriers in communication. Specifically, this paper focuses on a study done about the frequent listening barriers and how they can affect listening effectiveness. In addition, It discuses the many individual listening barriers. It explores six major listening factors that come from the multiple listening barriers. The main study this paper revolves around is conducted by Steven Golen (1990), conducted with university students and their opinions of frequent barriers to effective listening. The study explores the most frequently encountered listening barriers in communication.
In this class, I’m learning quite a bit about listening. I’m learning how to listen and communicate better with people, especially when the things I’m listening to and talking about are more on the sensitive side of topics. I’ve always been a very closed off person, even from friends and family. I️ would have a hard time expressing my thoughts and emotions verbally and would get upset with people when they would try to pry. Friends and family would get angry with me when I️ wouldn’t talk or wouldn’t listen to them when all they were really doing was trying to help me. Very frequently when out in public it’s easy to observe this same kind of people or behavior. There are many more people out in the world with poor listening and communicating skills than you may think. For instance, those who get flustered when discussing certain topics whether it’s at the store or a coffee shop. If you like people watching, then you know what I’m talking about.