Following a recent shooting spree of an Uber driver, Jason Dalton; six people were left dead, and two others wounded. During the seven-hour manhunt, the suspect continued to drive and accepted fares. Uber knew but did nothing to stop it. This is just one of the numerous incidents that raised a concern regards to Uber’s safety measures. In fact, many believe “Uber should be regulate the same way as Taxis.”
The payment process is also more effective since the Uber app stores credit card information (this also reduces Uber’s transaction costs). Another quality factor that increases customer service is GPS tracking, thus the customer knows where the driver is and their estimated time of arrival. Most taxi companies and public transportation services do not have such feature available. Moreover, Uber lets users review drivers which can provide added security to a service that ultimately provides a ride from a stranger. Customers have the option to select a highly rated driver or possibly a driver that has already provided them transportation in past and that they enjoyed riding with. This also means that rideshare drivers have the incentive to provide great customer service to obtain more clients, higher revenue.
The new wave of businesses and the myriad of terms which accompany – co-production, collaborative consumption, on-demand economy, now form today’s Sharing Economy; a hybrid of social exchanges and economic interests governed by reputation systems. Its commercial agenda is significant as previous notions of communitarian and cooperative vision which focused on personal experiential exchanges are now defined by a small number of firms backed by large amounts of venture capital. The sharing economy takes its inspiration from one tenet of the Internet culture: a belief in the virtues of openness. Openness and sharing go hand in hand: to make something is to stop it being a commodity. Economically, openness has two roles: it is an alternative to commerce, but it also generates new forms of commerce, and
On one hand, in the last couple of years, there are some criminal activities endanger passengers by Uber’s drivers (Picchi, 2014). Because of these horrible things happened not only let Uber company lost a lot customs but also bring shame on Uber company (Picchi, 2014). Even though Uber claims they are going to do more background checks for drivers, the background checks cannot include all the aspects for the drivers (Picchi, 2014). About driverless cars there also some problem regard to safety problem for example: villainous weather, puddles on the street (Boudette,
Uber as a business have conducted and implemented many harmful tactics and policies. The primary issue that Uber has been deemed harmful are Uber taking and requiring all drivers to accept the percentage cuts. In addition, the higher percentage cuts will be deduct from each earned revenue the driver obtain while driver for Uber. This is a very harmful tactics
Hypothesis: If some form of button was created that was capable to send location, time, and audio to the police with other health beneficial essentials, then it will allow a more efficient form of safety.
Uber’s driverless car is a new step on auto history. People hold different view about the driverless car. Some of them think it is a great invention because it could help a city to change its stereotyped image, like the mayor of Pittsburgh(2016, Kang). At the same time, the regular cars have many issues caused by Uber’s drivers, such as assaulting/harassing female customers, even kidnapping (2014, PICCHI). S[BT2] urely, pessimists opine driverless cars do not have human’s moral rules to judge various situations (2017, O’brien).
Uber has widely known for its lower transaction costs which is resulted from efficiency in operation cost, or in other word low labor cost. Uber drivers is not the company’s employees but independent contractor. Therefore, Uber has been criticized for their treatment to the individuals who provide the service under their smartphone applications and take benefits from them (Dyal-Chand, 2015). Average hourly wages for drivers is around USD8 – 10, exclude their car depreciation (Weber and Silverman, 2015). Therefore, Uber transfers part of operation cost such as vehicle depreciation cost and employee benefits to the drivers as its independent contractor. In her note, Posen comprehensively describes and analyzes the lawsuits from taxi industry and states where it operate. Unfortunately, she only provide a glimpse about the lawsuits from Uber’s drivers without any solution to be
There is an app that whenever you feel unsafe you open the app and press a button until you are in a safe place. Another app works by counting down your time that it takes you to get to your destination, and when you do not get there in a certain amount of time, then an alert, or text message will be sent out to whomever the app user wishes. According to pcworld, it states, “We can watch out for one another much better now that we’re all walking around with GPS devices in our pockets—and now that we have a solid selection of apps that are designed specifically to help. Using GPS, SMS, video, alerts, alarms, and a variety of other features, these apps aim to keep you safe” (bouman).Adding these features can cost more money for the campus, and be taken from other areas within the school. The campus can cut the budgets from other areas within the campus, and put it towards the safety of their students. Instead of adding more campus police they can put one in a vehicle, and one foot. It will cost the campus to add more lighting to the campus, but they can get LED lights, and it will cut down on energy costs that the campus may have. The panic buttons will also cost the campus more money, but if they add the feature of having it, then it may help the campus avoid a lawsuit in the
The thesis of this article explains that despite surge pricing achieving the goal that it’s supposed to, (bring more drivers online and present available services to consumers who need them the most) most believe Uber is taking advantage of customers by using extreme multiplier prices. While the author states that this issue between price and product/service is giving Uber a relative degree of bad press, he also gives solutions as to how to fix this problem.
Uber and Taxi cabs also share a lot of simple difference when it comes to the basic of the car. Taxi must charge the same rate all the time. Uber can surge on holidays or special events. Cabs care inspected by the city. Uber does not have inspections. Cabs get an FBI background check. Uber does its own background check. In addition Uber’s terms and conditions states that transportation can be potentially dangerous or unsafe and that you use the service at your own risk because there is no insurance covering the customer if there is an accident and because Uber cannot protect the safety of the
With new Presidential leadership, Uber has faced major political challenges with the restrictions and emphasis on illegal immigration. Furthermore, the restrictions on illegal immigrants have affected the support drivers of Uber as many of the drivers were illegal immigrants (Anand, 2017). Consequently, when the current president imposed the travel band many Uber drivers that were outside the United States were unable to re-enter the country (Anand, 2017). As previously noted, Uber has faced many political challenges regarding its failure to require the Uber drivers to have background checks. Furthermore, there has been allegations of untrustworthiness of its drivers, which many have faced some type of criminal charges (Anand, 2017).
The use of ride-sharing applications has become a popular choice to travel from one destination to another. In the past, cities were dominated by the use of taxis as a means of ride choice. As technology and society has evolved, ride-share applications such as Lyft have become a dominating choice for travel. After completing a PEST and SWOT analysis, Lyft can analyze how to proceed going forward to continue its growth and success.
“It’s a simple experience and a much more pleasant way to get a ride than stepping onto a busy street and waving at oncoming traffic” (Stone, 2014, p. 53). It is convenient for both the employee and customer to arrange a ride, which makes Uber preferable. Additionally, the employees of Uber are given more benefits than the employees of taxi companies. For example, Uber issues an iPhone with the Uber software, free gear to secure it to their windshield and an hour of orientation (Stone, 2014, p. 52). It is this simplicity that appeals to people seeking employment. They are also using a platform that is accessible to many of their customers, because, as of 2015, “64% of American adults now own a smartphone of some kind” (Smith, 2015). Since their focus is on luxury, innovation, and results, they have transformed the public transportation system in their favor.
Uber is an innovative company that operates as a transportation company and a food delivery service around the globe. In addition, Uber is a company that was invented five years ago. Furthermore, during Uber’s early stages of development, the servicing company was referred to as “UberCAb”. Then an individual in San Francisco had decided to try out their service. From the individual’s first experience, the individual was very impressed. In addition, from that point, the company referred to as “UberCab” became commonly known as Uber. Also, Uber operates their service business in fifty eight different countries and have allocated over $60 billion in revenue. Uber faces many issues in their human resources operations implementation regarding drivers and internal employees.