Amazon : A Successful Company 's Culture Be Replicated Elsewhere?

Facts Surrounding the Case. According to Lisa Mahapatra’s (2013) article, “Amazon.com Has Second Highest Employee Turnover Of All Fortune 500 Companies”, Amazon.com has been placed 2nd in highest employee turnover rates by a special report from Payscale. In addition to this bad press against the company, Steven Barker, a former Amazon.com contract worker, criticized CEO, Jeff Bezos, in an open letter on the CEO’s hiring techniques. The letter states that “The company has a policy of hiring temp contract workers who are let go after 11 months to save on benefits like medical coverage and paid vacation days” (Mahapatra, 2013, para 1-2). Management at Amazon has to research why employee turnover is so high, and then research how to fix this issue to make Amazon more productive and efficient.

In the article, “Amazon.com is a 21st century Deal with the Devil” the author Amy Koss makes her piece an argumentative writing. She tries to persuade the reader that the company, Amazon, is cruel and untrustworthy. The author states,”They’re offering deals and deeper discounts, closing branches, consolidating staff, trying to fend off the inevitable. According to the feds, there have been 60,000 retail jobs in just the last two months.” I disagree with the author’s statement and believe that Amazon is just doing what they have to do, so they can make money and build a stronger business. It isn’t exactly Amazon’s fault that other businesses are closing making people loses their jobs. The other businesses must have their prices very high, making

Amazon employees are left feeling angry because they are being given low-paid wages for overworking. This effects Amazon heavily as they are having employees leaving the company and the company it's self has to bring in agency workers as temporary employees. This would mean

Jeff leadership style motivated his employees during the early years when the company was expanding and not bringing in profits. Robbins and Coulter stated “Jeff Bezos has demonstrated an ability to inspire his employees through the ups and downs of a rapidly growing company” (2012, p. 208). How did he manage to motivate his employees? He did so through building a strong culture of customer satisfaction and innovation. Jeff wanted Amazon to be "Earth's biggest anything store," and consistently reinforced that desire throughout the years (Academy of Achievement, 2010). Jeff was determined to succeed and increase market share. He truly felt that not only was Amazon going to succeed but stay the market leaders through innovation. He incorporated how he wanted to reach his objectives through Amazon’s “Six Core Values” and by building a strong

Amazon has earned a great reputation in customer service for allowing customers to shop without face to face, avoiding talking to a customer’s service representative agent on the phone, everything it done online. Sales clerk does not exist, everything is ordered with a click of the mouse, and arrives extremenely quick in the mail (Cohen, 2009). Amazon at interval has gotten involved with the customers when they can have too. According to Green, H. (2009), “Amazon stands out most markedly from other companies, and helps explain how the company earned the No. 1 spot on Business Week’s customer service ranking this year”( para. 1).

Amazon.com is an international electronic commerce company founded in 1994 by jeff Bezos, previous vice president of P.E & show and co., a global invest firm. He named it after amazon river because he wanted his business to be the largest in the world.Amazon.com has left such an impression that every worker dreamt of working at amazon .can such a impression last a longer ? Recently it has been described as the most bruising workplace.

Unfortunately, Bezos autocratic style has had profound effects on Amazons culture. Perhaps most importantly, Bezos has created a culture of metrics. Consequently, it has led to a competitive atmosphere, which has created an uncomfortable working environment for many employees. For example, some employees have sabotaged their cohorts

Amazon Web Services is a cloud computing platform which was to provide online services to websites (Rouse, 2014). Amazon is comprised of software development and customer service centers around the world (Rouse, 2014). At Amazon, workers are encouraged to tear apart one another’s ideas in meetings, toil long and late and held to unreasonably high standards (Kantor & Streitfeld, 2015).

Have you ever played monopoly? Not just the game Monopoly but the exclusive possession or control of something. Remind you of any company? Amazon. Amazon mostly cares about being on the top along with the other Tech Giants. Also, Amazon doesn’t care much about their workers and they’re allowing access for strangers to receive others information. Amazon is becoming too powerful!

Low cost leadership is pursued by Amazon by differentiating itself primarily on the basis of price. Amazon’s goal is to become customer – centric, aiming to offer a wide range of products with lower prices and convenience to its customers. It can be seen that the company believes offering low prices and focusing on customers are fundamental to Amazon’s success. Over the time, Amazon seeks to mitigate the costs in order to lower the prices through achieving higher sales volumes. The company also finds many ways to negotiate to obtain better terms with their suppliers, and achieving better operating efficiencies. Amazon always ensures that they maintain

Amazon focuses on global reach, putting customer first,, and extensive selection of products through its vision which is “To be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online” (Gregory 2016).

This sort of global expansion adds great complexity to the functionality of Amazon’s management, personnel, operation systems, technical performance, financial resources, and internal financial control and reporting functions. With the perplexity of current situations, Amazon may not be able to sustain growth effectively, which ultimately could bring damage to their reputation and limit their operating growth as well. .

The problem with Amazon is that employees are not valued. Instead, the customer has top priority. This is not necessarily wrong, but it comes down to how employees are treated in the

Many consumers go for what appears to be cheapest and most convenient. The reality is, Amazon’s increasing dominance comes with high costs. “These consequences have gone largely unnoticed thanks to Amazon’s remarkable invisibility and the way its tentacles have quietly extended their reach” (LaVecchia, 2016). It is vital that consumers are aware of this superpower that is taking over.

Amazon, a powerful company, has challenged many of its competitors and nearly causing them to go bankrupt. Jeff Bezos has taken amazon through changes and seemingly all for the better.