INTRODUCTION
"Training is futile if the trainee lacks the ability or motivation to benefit from it." (Dessler, 2005, p. 271) The performance management approach integrates assignments, training, assessing and rewarding employees' efforts contributory efforts for goal achievement and influences organizational effectiveness.
"Training can be an effective means of enhancing employees' abilities," and to increase emotional intelligence. (George and Jones, 2005, p. 60) Accurate assessment of employee strengths and weaknesses assists the development of an effective training program. Teaching employees how communicate effectively enhances the work environment because there is no longer a difference between expectations and achievement.
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According to Gary Dessler (2005), approximately 90 million adults are functionally illiterate. This is an astronomical figure requiring immediate attention. While the company cannot provide a solution for all 90 million, they can decrease the number within the work environment and surrounding community by providing literacy and diversity training techniques in house and by supporting them financially in the community. If there is even one employee working for this organization that is a functionally illiterate, the organization has an obligation to correct this as soon as possible, therefore, this is the first step in the training process.
NEEDS ANALYSIS
There is a specific process outlined for determination of training needs. It begins with needs analysis because this is the process of identification of; specific "performance skills needed, trainee experience, development of measurement knowledge and objectives based upon deficiencies. (Dessler, 2005, p. 270) Needs analysis will generate documentation needed for inclusion in a written training manual. Interviews with supervisors, upper management and employees performing these jobs will facilitate accurate documentation. Through evaluation of the job functions such as, secretaries, accounting clerks, machinists and assemblers, with the assistance of those performing the actual job, up-to-date job descriptions and training
Manager’s Lack of Knowledge and Training. A manager’s lack of knowledge about performance management process may negatively impact this process. There is neither formal nor informal training on properly executing our Performance Management process. For example, without training managers may lack understanding in setting performance goals. In addition, managers may not be able to distinguish between responsibilities that the subordinate has control over and responsibilities the subordinate does not have control over; therefore, there is not significant correlation between goals and desired result. The manager may use this process and its evaluation function reprimand performance, rather than development. Also, lack of knowledge about how each step is interconnected the process may eliminate meaningful
More than most would imagine, illiteracy is a phenomenal crisis throughout the world. Today, there are approximately 800 million illiterates in the world. Ninety-three million of those are Americans who have basic or below basic literacy. Thirty million of the 93,000,000 are functionally illiterate. The other 63,000,000 read at a fifth to an eighth grade level and cannot understand a basic newspaper. According to Literacy Partners, a foundation which helps low-income parents with limited English proficiency transfer literacy
The value of a needs assessment in an organization is important since they are used for the driving force behind staff member’s job abilities. When a needs assessment is done correctly, it will and can determine who needs trainings and what types of trainings and the length. “The identification of training needs is the first step in a uniform method of instructional design.” (Training needs analysis, 2010) There are costs associated with trainings so offering trainings to employees who do not need it is a waste of time and money to a company.
Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.
When the organization invests in training and development to improve the knowledge and skills of its employees, the investment is expected to yield productive and effective employees. The programs could be focused on individual performance or team performance depending on the development need identified by a training needs analysis which helps in the creation and implementation of training and management development programs. In the view of Grobler, Warnich, Carrel, Elbert and Hatfield (2004:345), training needs have to be determined first.
Throughout the world social problems such as illiterate, elderly, handicapped, minority groups, and poverty have been the biggest part in our society for many years. Some of our social problems had died off, meanwhile, they’re still many problem that we are still facing as a society. One of the major social problem we face is people being illiterate. Being illiterate is meaning a person can not read nor write, and it can also mean that a person is grammatically incorrect. There is as much as 23% of the adult population that are ignorant to basic skills of the 4th grade level. In the U.S. the ethnic group that is most affected by not being able to read or write is
Performance management relates to an organization’s ability to implement a system to evaluate and advance employee performance. Achieving peak performance requires consistency, clear objectives, and constructive employee evaluation. According to Mithas, Ramasubbu, & Sambamurthy (2011), an organization must design the performance management system based on extensive research about the organization’s mission, and then properly communicate the purpose of the system to employees, stakeholders, and decision makers. After the performing the research, the information should be used to establish the appropriate performance management specialized for the organization. In addition, an effective performance management system should align
Performance management is a tool that managers use to ensure that their companies remain at the top of their competitive edge. The Chartered Institute for Personnel Development (CIPD, 2008), defines performance management as a method by which individuals and teams are managed in a way that achieves high performance at an organisational level. The individuals within the organisation share an understanding of the achievement goals of the organisation. In order to achieve this, a general strategy is created, with each individual within the organisation understanding his or her role and requirements within such a strategy
As stated by Peter F. Drucker, “Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.” Performance management is essential to achieving an organization 's mission statement and business goals, and also in attracting, retaining, and motivating qualified employees. There are many benefits and reasons why an organization should execute a performance management system. Performance appraisals establish the basis for qualifying, recognizing, and rewarding employee contributions. In this paper, I will discuss what performance management is, the problems with the current performance management system at my organization, how other organizations have succeeded in their performance management system and how I would advise management at my current organization to improve our performance management system.
The definition of the term ‘performance management’ varies in different literatures. As Hutchinson(2013) summed up, combined with Den Harton’s theory(2004), it is a continuous process which links individual and team objectives with organizational goals by measure and improve employee’s skill and performance. According to Armstrong (2012), human resource management aims at making sure the organization has the most talented, skilled and engaged people in order to attain its goals. In this context, performance management is one staple practice helping managers identifying and retaining most competent employees as well as correcting poor performance.
Companies Performance Management system need to concentrate on the overall improvement the way the company performs. They achieve this by managing the performances of all personnel within the company no matter who they may be. This can be attained by ensuring that everyone within the company truly understands what the overall mission and goals that have been set for them within the company. Performance Management system has a very distinct way that it can manage the performance of the entire company and as long as everyone understands the goals that the company sets forth than the company as a whole will meet those goals. The developmental objective is fulfilled by defining the training requirements of the employees based on the results of the reviews and diagnosis of the individual and organizational competencies. (MSG)
Performance management aims at developing individuals with the required commitment and competencies for working towards the shared meaningful objectives within an organizational framework. (Lockett1992)
There is a high importance in implementing commonly successful training procedures such as audiovisual methods, E-learning portal, and on the job experience. Remember, the main purpose of employee training is to develop the employee's skill which will eventually make the organization more profitable (Ameeq-ul-Ameeq, & Hanif, 2013).
Identify two to three (2-3) training needs through a Training Needs Analysis (TNA) and justify an approach for this training.
Our textbook defines training as “systematic acquisition of skills, rules, concepts, or attitudes that result in improved performance” (p. 284). Training helps employee develop the skills and knowledge needed to perform their job correctly. In order for organizations to determine what kind of training is needed, organizations must conduct a needs analysis. The needs analysis helps determine the best training for the organization’s needs. There are three types of needs analysis that are typically conducted. These need analysis are: organizational analysis, task analysis, and person analysis.