It is important not only to be in effective listener as a medical administrative assistant, but also to be an affluent speaker. These qualities are so vital because simply hearing what someone says is not the same as comprehending it, and miscommunications can occur extremely easily if information is not conveyed accurately. One situation I could think of is if a patient had been billed for a certain medical procedure and they were over billed incorrectly or their insurance should be responsible for the portion they were being billed. A mistake could easily be made in this situation if the wrong code was used in the billing process, or if the wrong insurance information had been used or billed. These are only a couple errors that could occur
Awareness should be built among the doctors and nurses on the risks of medical errors owing to miscommunications. This can be done by periodically doing policy review sessions on patient safety.
Cognitive errors of omission and commission are the most common types of medical errors that will happen in the workplace environment.
Effective communication is one of the utmost characteristics of a high-quality health care model that responds to the existing needs of the general population. However, communication may sometimes be taken for granted and therefore fail to relay important information between health care providers within the interprofessional team. In today’s health care setting, communication is particularly challenging due to the limited time constrain in the workplace. In spite of the utilization of existing charts and documentation, errors are made. In this paper, a real life clinical scenario is discussed which involved a breakdown of
I believe that communication is the main reason problems occur in health care. It is crucial that the health care team works together as a team and communicates any issues or concerns throughout the process of patient care. No matter how many processes are put into place or how many checklists are followed, mistakes are going to be made unless proper communication occurs. Unfortunately, these mistakes are usually at the cost of safe patient care. According to Edwards (2008), “every
Physician billing, also known as medical billing, is a very important part of keeping a medical facility afloat. It's actually crucial in having a successful medical practice. ("What is Medical Billing? - AAPC," n.d.) Medical billing is defined as "the process of submitting and following up on claims with health insurance companies to receive payments for services rendered." ("What is Medical Billing? - AAPC," n.d.) If your medical practice keeps incomplete records that have errors, then your business will suffer.
Medical administrative assisting has become a complex job and requires certification. Medical assistants need to schedule appointments, pre-authorizations, insurance coding/billing, special medications and
One example of poor patient-provider communication is not having the patient understand exactly what they are having done whether it be an exam, procedure, or even surgery. Communication is key when you are talking to a patient, the patient should know exactly what the proccess is before any exam or procedure. For example if a patient comes in for a transabdominal ultrasound they have to drink 32 oz of water before hand so there bladder is full. If the provider does not tell the patient before hand and they come in with an empty bladder than this could delay the exam for an hour to two hours. Patients should have an understanding of what they are having done and what they need to do for any type of exam or procdure so it doesnt delay the department.
It is difficult to fathom that the intelligent and qualified healthcare professionals who spend nearly a decade in the medical schools, cannot develop a firm grasp on the basic elements of communication. It may be the case there is no lack of individual capacity but internal and external environment influences do not allow healthcare professionals to communicate effectively.
Communication is the trading of information between two or more people. There are multiple types and modes of communication that each have their own pros and cons. In healthcare, communication is the basis of all care. If there is no communication between people in the healthcare, there is no care. Communication is needed for medical history, physician orders, medications, and a multitude of other needs. Healthcare calls for a higher level of communication than would be expected. Effective communication is needed for patient centered care. Not only nurse-patient communication but also healthcare workers must communicated with each other to help the patient. A need to understand the basics communication, how it effects patient safety, and what you can do to prevent breakdown is essential to prevent communication issues.
Throughout clinical practice environments there is always interruptions and distractions that take place. Whether it is a phone call, a patient coming up to the desk, or even coworkers, nurses are constantly multitasking and getting interrupted which causes medical errors to occur. A medical error is a
There are many that may get in the way of listening of healthcare professionals, and one should be aware of such barriers. Trying to listen to more than one source of information at a time is one thing that can delay communication. For example, attempting to listen to a patient while the radio and the television are on or being distracted by some noise in the immediate environment. Noise lowers the concentration of the listener hindering effective listening.
The health care professional must be perfectly aware of his / her communication style and
Communication plays a major role in the medical field, but it's also one of the weaknesses of the medical field. Lack or poor communication is not being understood or not being understood at all. Both the staff and the public have been a major impact by the misleading of communication in the field.
In this paper, an issue pertaining miscommunication in health care practices has been described. Communication is the process or act of exchanging or expressing information to someone else. However, due to several reasons at times the information communicated may be misunderstood or misinterpreted. Thus, in such a case the respondent ends up doing contrary to what was expected. In most cases, this leads to negative consequences, especially in a clinical setting. The paper addresses a miscommunication sample case which could result in negative impacts when it takes place in a healthcare setting. A sample representative case has been chosen for privacy and confidentiality, I will now explain it below.
Strong communication skills are necessary in order to coordinate daily operations which may require multiple people participating in the care of a patient. Evidence has shown that a lack of strong communication has led to negative patient outcomes and financial losses for the institution. Effective communication will help deliver the plan and staff members will know exactly what is expected off them versus trying to figure it out on their own. Good communication will also help to prevent errors in a field where a mistake could mean severely harming a child or the death of a child. Good communication skills also include adapting the way you communicate when a particular situation occurs. An effective leader doesn’t always bark out