Assignment - Knowledge Management

11898 Words Apr 28th, 2012 48 Pages
Knowledge Management
& Transfer Model
{Techniques and Forms}


Division of Personnel
Department of Administrative Service
State of New Hampshire

Table of Contents

Page Content

3-4 Introduction 4-6 Generally Accepted Definitions for Knowledge Management and Transfer

7 Knowledge Transfer Practices Chart

8-13 Developing and implementing a knowledge management/transfer plan [Steps, Forms, and Example]

14-16 Overviews of knowledge management/transfer strategies

17-41 Knowledge management and transfer strategies [strategy, definition, benefits, obstacles, when to use, and how to use] 18-20 After Action Reviews 21-22 Best Practices 23-25 Communities of Practice 26 Co-op Internships
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2. They result in immediate learning and knowledge transfer when carried out by individuals who can either use the transferred knowledge themselves or have responsibility for hiring, training, mentoring, coaching or managing people within an organizational unit. 3. They reduce the impact of employee departure. 4. They integrate staffing, training, job and organization redesign, process improvements and other responses. 5. They aid in succession planning. 6. They prevent the loss of knowledge held only in employees’ heads when they leave the organization or retire. 7. They enhance career development.

Generally Accepted Definitions for Knowledge Management and Transfer

Knowledge Management (KM) refers to practices used by organizations to find, create, and distribute knowledge for reuse, awareness, and learning across the organization. Knowledge Management programs are typically tied to organizational objectives and are intended to lead to the achievement of specific outcomes such as shared intelligence, improved performance, or higher levels of innovation.

Knowledge Transfer (an aspect of Knowledge Management) has always existed in one form or another through on-the-job discussions with peers, apprenticeship, and maintenance of agency libraries, professional training and mentoring programs. Since the late twentieth century, technology has played a vital role in Knowledge Transfer through the creation of knowledge

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