SECTION 3: MONITOR AND EVALUATE WORKPLACE LEARNING Top of Form Activity 10 1. The operations manager for Weiss Enterprises is planning to send all employees across the nine different stores to a two day course on customer service. The aim is to develop a customer centric culture across the organisation as well as provide instruction on exactly how to interact successfully with customers. How can the operations manager ensure that they gather feedback to measure the effectiveness of the training at all four of Kirkpatrick’s levels to improve future learning programs? Propose some tools and techniques that could be used. Upload your answer for assessment. Optimum file size should be less than 7MB 2. Comment on the retrospect methodology of …show more content…
You would need to discuss with the staff member their own goals and how they relate to the organizational goals. You would need to address this course and how they believe it can directly contribute to their personal goals and the organizational goals. Possibly a compromise could be reached where if the course is irrelevant then the time allocated for the course could be
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The employee especially concerns management because in customer service, the success of the products depends on the delivery. Thus, service organizations rely on their employees to create memorable experiences that develop a loyal customer base and ultimately carry out the organization’s strategic initiatives (Longstreet, Sturman, & Walsh, p.4, 2010). The group that will be receiving training for the training needs analysis will be the front of house staff. This staff includes: hosts, servers, bartenders and takeaway. This staff is considered the “front lines” and is directly in contact with customers on a daily basis.
While both medical care and public health work to improve the lives of many people, there are several distinctions between the two fields. Healthcare providers such as nurses and doctors are responsible for diagnosing and treating illnesses for individual patients. The care ranges from minor injuries to severe and chronic diseases. Meanwhile, public health strives to improve the well-being of a population. Public health advocates for the overall “promotion and prevention” of diseases before it even becomes an issue for healthcare providers. Public health encourages people to adopt healthy lifestyle choices and strives to control the outbreak of diseases. Although public health is often overlooked in the grand scale of medical care, it is undoubtedly the main aspect in ensuring that the overall health of a community is prospering.
Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
A.B 458 was presented by Jason Mills, representing the Nevada Justice Association. The purpose of this bill is to provide additional protections to injured individuals receiving workers compensation. For example, section 3 of the bill states that an individual is entitled to an independent medical examination for a workers compensation claim “that is open or when the closure of a claim is under dispute”. Additionally, Mills stated that section 3 of the bill would provide a second opinion to the injured employee in the form of an independent medical examination on a workers compensation case. Mills added that after speaking with insurers and the industry, he is willing to agree on an amendment in subsection 6 of section 3 of the bill. Since the insurer will have to pay for costs associated with an independent medical examination, Mills agreed with the insurers that they should have the right to see the results of the examination report. Furthermore, the bill would require insurers to provide at least three vocational rehabilitation counselors to the “injured employee or personal or legal representative of the injured employee.” This would give these individuals choices since they currently do not have
I choose to use my older sister,Chioma, for this assignment because I felt like she was the perfect candidate to explain what she does. I decided to call my sister and ask if she was available to help on November 1,2017. I said my name and explained why I thought she my best resource.She came up with an idea that we could actually meet up at a private place so that I can be interviewed. We scheduled to meet up on a Sunday because it was basically the only day we were both free. She choose one of the officesses that she worked at earlier in the year; and thought that 2:00 pm was a reasonable time.That following Sunday we meet up and was dressed in formal attire. I wore a tan button down with a blue tie, and accompanied with black slacks. My
The elements I would be sure to include in my plan are rationale, objectives, practical considerations, procedures, and evaluation. These are the 5 general areas that go into forming a group proposal and I would want to make sure that I follow them all. I would make sure my rationale for the group makes sense because this is the main part of the proposal. It’s the place where I would describe why I want to develop a group and if it isn’t clear what I am trying to get across, it may not be approved. Objectives are very important because it’s your goals for the group, it’s the things you want to accomplish in the group. The goals need to be measurable and attainable though because if they aren’t, they can’t really be considered
Jeff works in the IT department of a large financial management organisation. He has no contact at all with external clients. He is a computer whiz with exceptionally good technical knowledge.
First we should start up a conversation with them. Take time to ask them about their background, beliefs, interests, or other things of that nature. “Understanding a person’s worldview can help you to communicate with them better as well as help you understand what they believe and why they act in certain way.” (Gutierrez & Weider, 2011, p. 66) Make sure you are actively listening. After that, the conversation could be led to beliefs or common backgrounds. At this point tell the person your beliefs in detail. Usually people are willing to listen you what you have to say when you are willing to listen to what they have to say.
What customers and current employees think of the management and find possible ways to create a more productive environment for the employees to work in.